Phone etiquette involves courteous and professional behavior when using the phone to ensure clear communication and respect for others. Always answer calls promptly with a polite greeting, such as “Hello, this is [your name],” and identify yourself if calling someone else. Speak clearly and at a moderate volume, avoiding background noise or distractions to maintain focus on the conversation. When making calls, choose an appropriate time and prepare your points in advance to keep the discussion efficient. Listen actively without interrupting, and use professional language, steering clear of slang or overly casual tones in formal settings. If you need to put someone on hold, ask for permission first and keep the wait brief. For voicemails, leave a concise message with your name, number, and purpose, and return calls promptly to show respect. In public spaces, keep your voice low, use headphones for personal calls, and avoid speakerphone to prevent disturbing others. Finally, end calls gracefully with a thank you and a proper goodbye, like “Thank you for your time. Goodbye.”
Table of contents
- Part 1: Best AI quiz making software for creating a phone etiquette quiz
- Part 2: 20 phone etiquette quiz questions & answers
- Part 3: Try OnlineExamMaker AI Question Generator to create quiz questions
Part 1: Best AI quiz making software for creating a phone etiquette quiz
OnlineExamMaker is a powerful AI-powered assessment platform to create auto-grading phone etiquette assessments. It’s designed for educators, trainers, businesses, and anyone looking to generate engaging quizzes without spending hours crafting questions manually. The AI Question Generator feature allows you to input a topic or specific details, and it generates a variety of question types automatically.
Top features for assessment organizers:
● Combines AI webcam monitoring to capture cheating activities during online exam.
● Enhances assessments with interactive experience by embedding video, audio, image into quizzes and multimedia feedback.
● Once the exam ends, the exam scores, question reports, ranking and other analytics data can be exported to your device in Excel file format.
● API and SSO help trainers integrate OnlineExamMaker with Google Classroom, Microsoft Teams, CRM and more.
Automatically generate questions using AI
Part 2: 20 phone etiquette quiz questions & answers
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Question 1:
What is the most appropriate way to answer a business phone call?
A) “Hello?”
B) “[Company Name], this is [Your Name] speaking. How may I help you?”
C) “Yeah, what’s up?”
D) “Who’s calling?”
Answer: B
Explanation: Answering with your company name and your own name establishes a professional tone and shows readiness to assist.
Question 2:
When leaving a voicemail, what should you include first?
A) Your phone number
B) The purpose of your call
C) A casual greeting
D) Your full address
Answer: C
Explanation: Starting with a polite greeting, such as your name and the date, makes the message clear and courteous.
Question 3:
What is the best practice for handling a cell phone in a meeting?
A) Keep it on vibrate and check it discreetly if necessary
B) Leave it on the table with the ringer on
C) Answer calls immediately
D) Text under the table
Answer: A
Explanation: Setting your phone to vibrate and checking it only if urgent shows respect for others and maintains focus.
Question 4:
How should you end a professional phone call?
A) Hang up abruptly
B) Say “Goodbye” and confirm next steps if needed
C) Just say “Bye” without any closure
D) Keep talking until the other person hangs up
Answer: B
Explanation: Ending with a polite farewell and summarizing key points ensures clarity and leaves a positive impression.
Question 5:
If you accidentally call the wrong number, what should you say?
A) “Sorry, wrong number.” and hang up
B) “Who is this?”
C) Nothing, just hang up
D) Start a conversation anyway
Answer: A
Explanation: Apologizing briefly and ending the call politely respects the recipient’s time and avoids confusion.
Question 6:
What is proper etiquette for using speakerphone in an office?
A) Use it without warning anyone
B) Ask for permission first if others are present
C) Always use it for privacy
D) Turn it on loudly
Answer: B
Explanation: Asking for permission ensures confidentiality and respects the privacy of those involved in the call.
Question 7:
When on a call in public, what should you do to be considerate?
A) Speak loudly so others can hear
B) Move to a quieter area if possible
C) Continue talking regardless of surroundings
D) Put the call on speaker
Answer: B
Explanation: Moving to a private space minimizes disruption to others and maintains privacy for both parties.
Question 8:
How should you handle background noise during a phone call?
A) Ignore it and continue talking
B) Apologize and try to reduce it
C) Turn up the volume
D) Pretend it’s not there
Answer: B
Explanation: Acknowledging and minimizing background noise shows professionalism and improves communication quality.
Question 9:
What is the correct way to introduce yourself on a conference call?
A) Jump straight into the discussion
B) State your name and affiliation at the start
C) Wait for someone else to introduce you
D) Whisper your name
Answer: B
Explanation: Clearly stating your name and role helps everyone know who is speaking and facilitates better interaction.
Question 10:
If you need to put someone on hold during a call, what should you do first?
A) Just put them on hold without saying anything
B) Ask for their permission and explain briefly
C) Hang up and call back later
D) Continue talking while putting them on hold
Answer: B
Explanation: Asking permission and providing a reason makes the caller feel valued and maintains good etiquette.
Question 11:
What should you avoid when making an international phone call?
A) Using simple language
B) Speaking too quickly or using slang
C) Being overly formal
D) Confirming time zones
Answer: B
Explanation: Speaking clearly and slowly avoids misunderstandings due to language barriers or accents.
Question 12:
How do you politely decline a call during a social event?
A) Answer and tell them you’re busy
B) Let it go to voicemail and follow up later
C) Ignore it completely
D) Answer and hang up quickly
Answer: B
Explanation: Allowing the call to go to voicemail shows respect for the current situation and allows for a proper response later.
Question 13:
What is the proper response if you miss a call from a colleague?
A) Wait for them to call back
B) Send a text explaining why you missed it
C) Return the call as soon as possible
D) Ignore it if it’s not urgent
Answer: C
Explanation: Returning the call promptly demonstrates professionalism and good communication habits.
Question 14:
When transferring a call, what key information should you provide?
A) The reason for the transfer
B) Just transfer without explanation
C) Your personal details
D) The weather forecast
Answer: A
Explanation: Explaining the reason helps the caller understand the process and reduces frustration.
Question 15:
What should you do if the person you’re calling doesn’t answer after several rings?
A) Keep calling repeatedly
B) Leave a voicemail if appropriate
C) Hang up and forget about it
D) Send an email immediately
Answer: B
Explanation: Leaving a concise voicemail is efficient and gives the person a chance to respond at their convenience.
Question 16:
How should you manage multiple incoming calls on your phone?
A) Answer all at once
B) Politely ask the current caller to hold while you switch
C) Ignore the new call
D) Hang up on the first caller
Answer: B
Explanation: Handling one call at a time with courtesy ensures both parties feel respected.
Question 17:
What is the best way to confirm you understood the caller correctly?
A) Don’t bother, assume it’s correct
B) Repeat key points back to them
C) Change the subject
D) End the call quickly
Answer: B
Explanation: Repeating information back verifies accuracy and prevents miscommunication.
Question 18:
If you’re running late for a scheduled call, what should you do?
A) Join late without notice
B) Notify the other party in advance if possible
C) Pretend nothing happened
D) Cancel the call
Answer: B
Explanation: Informing them ahead of time shows respect for their time and maintains trust.
Question 19:
What tone of voice is most appropriate for a professional phone call?
A) Monotone and bored
B) Loud and enthusiastic
C) Clear, friendly, and professional
D) Whispering
Answer: C
Explanation: A clear and friendly tone conveys confidence and approachability without being overwhelming.
Question 20:
How should you handle a rude or aggressive caller?
A) Match their tone and respond aggressively
B) Remain calm, professional, and de-escalate
C) Hang up immediately
D) Argue back
Answer: B
Explanation: Staying calm helps diffuse the situation and maintains a positive professional image.
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Part 3: Try OnlineExamMaker AI Question Generator to create quiz questions
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