Desktop support involves providing technical assistance to end-users for their computer systems, including troubleshooting hardware and software issues, installing and configuring applications, resolving connectivity problems, and performing routine maintenance to ensure optimal performance. Technicians respond to user inquiries, diagnose faults remotely or on-site, and implement solutions to minimize downtime, ultimately enhancing productivity and user satisfaction. This role requires strong problem-solving skills, knowledge of operating systems like Windows or macOS, and familiarity with tools such as remote desktop software and diagnostic utilities.
Table of contents
- Part 1: Create an amazing desktop support quiz using AI instantly in OnlineExamMaker
- Part 2: 20 desktop support quiz questions & answers
- Part 3: AI Question Generator – Automatically create questions for your next assessment
Part 1: Create an amazing desktop support quiz using AI instantly in OnlineExamMaker
The quickest way to assess the desktop support knowledge of candidates is using an AI assessment platform like OnlineExamMaker. With OnlineExamMaker AI Question Generator, you are able to input content—like text, documents, or topics—and then automatically generate questions in various formats (multiple-choice, true/false, short answer). Its AI Exam Grader can automatically grade the exam and generate insightful reports after your candidate submit the assessment.
Overview of its key assessment-related features:
● Create up to 10 question types, including multiple-choice, true/false, fill-in-the-blank, matching, short answer, and essay questions.
● Automatically generates detailed reports—individual scores, question report, and group performance.
● Instantly scores objective questions and subjective answers use rubric-based scoring for consistency.
● API and SSO help trainers integrate OnlineExamMaker with Google Classroom, Microsoft Teams, CRM and more.
Automatically generate questions using AI
Part 2: 20 desktop support quiz questions & answers
or
1. Question: What is the first step in troubleshooting a computer that won’t turn on?
A) Check the power cable connections
B) Reinstall the operating system
C) Update the BIOS
D) Format the hard drive
Answer: A
Explanation: Checking the power cable connections ensures that the issue is not due to a simple hardware disconnection, which is a quick and non-invasive first step.
2. Question: Which component is most likely responsible if a computer displays no image on the monitor?
A) RAM modules
B) Graphics card
C) Hard drive
D) CPU fan
Answer: B
Explanation: The graphics card handles video output, so if it’s faulty or not properly connected, the monitor won’t display an image.
3. Question: What should you do if a user reports that their keyboard is not responding?
A) Replace the motherboard
B) Try a different USB port or keyboard
C) Reformat the computer
D) Update the antivirus software
Answer: B
Explanation: Testing with a different USB port or keyboard helps determine if the issue is with the hardware itself, avoiding unnecessary complex fixes.
4. Question: How can you resolve a “Blue Screen of Death” (BSOD) error on a Windows computer?
A) Immediately shut down the computer
B) Note the error code and restart in safe mode to diagnose
C) Delete all files on the C: drive
D) Upgrade the CPU
Answer: B
Explanation: Noting the error code and booting into safe mode allows for troubleshooting drivers or software conflicts without causing further damage.
5. Question: What is the primary purpose of a firewall in desktop support?
A) To speed up internet browsing
B) To monitor and control incoming and outgoing network traffic
C) To increase storage space
D) To cool down the CPU
Answer: B
Explanation: A firewall acts as a security barrier to protect the computer from unauthorized access and potential threats.
6. Question: If a printer is not printing, what should you check first?
A) The printer’s ink or toner levels
B) The computer’s RAM
C) The monitor resolution
D) The keyboard layout
Answer: A
Explanation: Low ink or toner is a common and easily fixable cause of printing issues, making it the first logical check.
7. Question: Which Windows tool is used to diagnose hardware and device problems?
A) Device Manager
B) Control Panel
C) Task Manager
D) System Restore
Answer: A
Explanation: Device Manager allows users to view and manage hardware devices, identify conflicts, and update drivers.
8. Question: What does IP configuration help with in desktop support?
A) Managing file permissions
B) Setting up network connectivity
C) Optimizing graphics performance
D) Scheduling backups
Answer: B
Explanation: IP configuration ensures the computer can communicate on a network by assigning the correct IP address and subnet settings.
9. Question: How should you handle a virus infection on a user’s desktop?
A) Ignore it and continue working
B) Run an antivirus scan and quarantine or remove the threats
C) Format the drive immediately
D) Update the web browser
Answer: B
Explanation: Running an antivirus scan is the standard procedure to identify and safely remove malware without data loss.
10. Question: What is the best way to prevent data loss on a desktop computer?
A) Regularly defragment the hard drive
B) Perform routine backups
C) Overclock the CPU
D) Disable the firewall
Answer: B
Explanation: Routine backups create copies of important data, allowing recovery in case of hardware failure or accidental deletion.
11. Question: If a user cannot connect to Wi-Fi, what is a common initial troubleshooting step?
A) Reset the router
B) Check if the Wi-Fi is enabled on the device
C) Replace the network card
D) Reinstall Windows
Answer: B
Explanation: Ensuring Wi-Fi is enabled on the device is a simple first step before investigating more complex network issues.
12. Question: Which port is commonly used for connecting external hard drives?
A) HDMI
B) USB
C) VGA
D) Ethernet
Answer: B
Explanation: USB ports are standard for connecting external storage devices due to their versatility and ease of use.
13. Question: What should you do if a desktop computer’s fan is making loud noises?
A) Ignore it as normal operation
B) Clean the dust from the fan and check for proper functioning
C) Overload the system with tasks
D) Disable the fan in BIOS
Answer: B
Explanation: Dust buildup can cause fans to work harder and make noise, so cleaning it often resolves the issue and prevents overheating.
14. Question: How can you update drivers on a Windows desktop?
A) Through the Settings app or Device Manager
B) By formatting the hard drive
C) Using the calculator app
D) Via the web browser
Answer: A
Explanation: The Settings app or Device Manager provides built-in tools to search for and install driver updates directly from Microsoft.
15. Question: What is phishing in the context of desktop support?
A) A hardware diagnostic tool
B) A type of cyber attack where users are tricked into providing sensitive information
C) A method for speeding up the CPU
D) A backup software
Answer: B
Explanation: Phishing involves deceptive attempts to obtain personal data, which desktop support staff must educate users about to prevent security breaches.
16. Question: If a user reports slow performance, what might be a cause?
A) Too many programs running in the background
B) The monitor being too bright
C) The keyboard being wireless
D) The mouse battery being low
Answer: A
Explanation: Excessive background programs consume system resources, leading to slowed performance, which can be addressed by closing unnecessary applications.
17. Question: Which command in Windows Command Prompt is used to repair system files?
A) ipconfig
B) sfc /scannow
C) ping
D) dir
Answer: B
Explanation: The sfc /scannow command scans the integrity of system files and repairs any corrupted ones, helping resolve stability issues.
18. Question: What is the role of RAM in a desktop computer?
A) To store permanent data
B) To provide temporary storage for active programs
C) To process graphics
D) To connect to the internet
Answer: B
Explanation: RAM holds data that the CPU needs quick access to, improving overall system speed for running applications.
19. Question: How do you safely eject a USB drive from a Windows desktop?
A) Pull it out immediately after use
B) Use the “Safely Remove Hardware” option
C) Shut down the computer
D) Restart the device
Answer: B
Explanation: Using the “Safely Remove Hardware” option ensures all data operations are completed, preventing corruption or data loss.
20. Question: What should you recommend for password management on a desktop?
A) Using the same password for all accounts
B) Enabling a password manager and using strong, unique passwords
C) Writing passwords on sticky notes
D) Disabling passwords altogether
Answer: B
Explanation: A password manager helps generate and store strong, unique passwords securely, reducing the risk of breaches.
or
Part 3: AI Question Generator – Automatically create questions for your next assessment
Automatically generate questions using AI