Crisis management is one of the most important jobs any company can go through in these shaky times. A crisis manager must be capable of thinking on his feet, making acute decisions within the shortest span of time, and leading teams through angular situations.
Finding the right candidate can make a huge difference to your organization and how well it manages a crisis. This article will point out how assessing crisis management skills in hiring can be made a lot easier with the best candidates and also discuss how OnlineExamMaker works.
- What Is A Crisis Management Skills Assessment?
- 5 Most Important Skills For A Great Crisis Manager
- How to Create A Crisis Management Skills Assessment With OnlineExamMaker?
What Is A Crisis Management Skills Assessment?
Competency assessment in crisis management is to test a candidate’s competence on acting under intense pressure, making rapid decisions, managing stress, and leading teams during crises. In this way, the candidates can apply technical knowledge and personal attributes in maintaining calm, thinking critically, and communicating effectively in cases of crisis.
A well-designed assessment will go beyond the realm of theoretical knowledge in testing the candidate’s reactions through situations that are hypothetical and see how he or she acts under stress.
5 Most Important Skills For A Great Crisis Manager
These five skills are highly essential to ensure good performance for candidates being considered for the position of crisis management.
1. Risk Assessment and Mitigation
The effective crisis manager must be proactive, in that he will anticipate potential risks much in advance and put in place measures to lessen their impact. Such astuteness will prevent small problems from blowing out of proportion into major crises.
2. Communication Skills
There must, therefore, be a need for clear and effective communication throughout any crisis. A crisis manager would thus be able to deliver critical information to not only internal teams but also to the media and external stakeholders like customers. How they communicate can often make or break a crisis.
Pro Tip
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3. Leadership and Team Management
The crisis manager leads the way in times of crisis. He has to keep his team focused, distribute the work efficiently, and motivate them when morale is low. Strong leadership will ensure that all are on the same page and work towards the same objective.
4. Adaptability and Flexibility
Crises are, by nature, unpredictable in many ways; a great crisis manager is thus one who can adapt to new developments and, therefore, change strategy at any moment, if need be. Crises demand that people be comfortable with uncertainty and composed when things do not go their way.
5. Problem Solving and Decision Making
Crisis managers must decide rapidly and intelligently even before all facts are known. During a crisis, the manager has to make a quick analysis of the situation, consider various options, and choose the best action. A strong crisis manager does not second-guess or hesitate to take immediate action.
How to Create A Crisis Management Skills Assessment With OnlineExamMaker?
The crisis management skills assessment is done on OnlineExamMaker with custom-designed tests for technical as well as soft skills.
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Step 1: Construct customized questions
Design questions that focus on the key crisis management skills. Problem-solving, communication, and decision-making can be tested by multiple-choice questions, short-answer, and scenario-based questions.
For example, ask candidates:
“How would you manage a public relations crisis?” or “What are three things you would do first during an operational emergency?”.
Step 2: Create an exam
Create a new exam about your assessment, then fill the title, description, upload a cover image, and add assessment questions.
Step 3: Add candidate accounts
In OnlineExamMaker, you are allowed to upload the accounts of candidates in bulk via an Excel document, then you can assign the assessment to a particular group.
Step 4: Review and adjust settings
Once you are done with creating your questions, take a look at the assessment from a big-picture perspective. Ensure that your assessment covers each and every area related to the skills for evaluation. You need a fine balance in types, say MCQs, scenarios, and short answers. The test shouldn’t be way too long, nor boring to go through by a candidate. You could also update things like the time limit, the passing score, or randomize the questions to suit your needs.
Step 5: Release the assessment
Once satisfied with the test, you then forward it to your candidates by sharing the link easily via email or inside OnlineExamMaker. Set up automatic notifications so that you and the candidates are informed of deadlines or test completions.
Effective crisis management is an important concern for every business operating in hostile environments. The candidate shall be gauged on problem-solving, communication, leadership, adaptability, and risk management. OnlineExamMaker makes it easier to design scenario-based questions for each of these and provides detailed analytics on the senior candidate’s performance. With the right tool and approach, identify the best crisis manager for your organization who will lead it through.
