{"id":75056,"date":"2025-09-26T22:26:03","date_gmt":"2025-09-26T22:26:03","guid":{"rendered":"https:\/\/onlineexammaker.com\/kb\/?p=75056"},"modified":"2025-11-01T05:50:58","modified_gmt":"2025-11-01T05:50:58","slug":"15-sales-knowledge-quiz-questions-and-answers-vi","status":"publish","type":"post","link":"https:\/\/onlineexammaker.com\/kb\/vi\/15-sales-knowledge-quiz-questions-and-answers-vi\/","title":{"rendered":"15 c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi v\u1ec1 ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng"},"content":{"rendered":"<p>Ki\u1ebfn th\u1ee9c b\u00e1n h\u00e0ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn s\u1ef1 hi\u1ec3u bi\u1ebft, k\u1ef9 n\u0103ng v\u00e0 chuy\u00ean m\u00f4n c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u00e1n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng. N\u00f3 bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c l\u0129nh v\u1ef1c ki\u1ebfn \u200b\u200bth\u1ee9c, bao g\u1ed3m ki\u1ebfn \u200b\u200bth\u1ee9c s\u1ea3n ph\u1ea9m, ki\u1ebfn \u200b\u200bth\u1ee9c kh\u00e1ch h\u00e0ng, k\u1ef9 thu\u1eadt b\u00e1n h\u00e0ng v\u00e0 hi\u1ec3u bi\u1ebft c\u1ee7a ng\u00e0nh. C\u00f3 m\u1ed9t n\u1ec1n t\u1ea3ng m\u1ea1nh m\u1ebd v\u1ec1 ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng v\u00ec n\u00f3 cho ph\u00e9p h\u1ecd k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 giao d\u1ecbch ch\u1eb7t ch\u1ebd.<\/p>\n<p>Ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t th\u00e0nh ph\u1ea7n thi\u1ebft y\u1ebfu c\u1ee7a ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c hi\u1ec3u c\u00e1c t\u00ednh n\u0103ng, l\u1ee3i \u00edch v\u00e0 \u0111i\u1ec3m b\u00e1n h\u00e0ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c b\u00e1n. C\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i th\u00e0nh th\u1ea1o trong c\u00e1c chi ti\u1ebft v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t hi\u1ec7u qu\u1ea3 gi\u00e1 tr\u1ecb c\u1ee7a h\u1ecd cho kh\u00e1ch h\u00e0ng.<\/p>\n<p>Ki\u1ebfn th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng kh\u00e1c c\u1ee7a ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c hi\u1ec3u nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 \u0111i\u1ec3m \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. B\u1eb1ng c\u00e1ch \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 \u0111\u1ed9ng l\u1ef1c v\u00e0 th\u00e1ch th\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng, c\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh ph\u01b0\u01a1ng ph\u00e1p b\u00e1n h\u00e0ng c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p c\u00e1 nh\u00e2n gi\u1ea3i quy\u1ebft nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>K\u1ef9 thu\u1eadt v\u00e0 chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng l\u00e0 th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m hi\u1ec3u c\u00e1c ph\u01b0\u01a1ng ph\u00e1p tri\u1ec3n v\u1ecdng hi\u1ec7u qu\u1ea3, k\u1ef9 n\u0103ng giao ti\u1ebfp, k\u1ef9 thu\u1eadt x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i v\u00e0 chi\u1ebfn l\u01b0\u1ee3c \u0111\u00f3ng c\u1eeda. C\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, t\u00edch c\u1ef1c l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 tr\u00ecnh b\u00e0y m\u1ed9t c\u00e1ch thuy\u1ebft ph\u1ee5c c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/p>\n<p>Cu\u1ed1i c\u00f9ng, hi\u1ec3u bi\u1ebft c\u1ee7a ng\u00e0nh \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng. Lu\u00f4n c\u1eadp nh\u1eadt v\u1edbi xu h\u01b0\u1edbng c\u1ee7a ng\u00e0nh, ph\u00e2n t\u00edch \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh v\u00e0 \u0111\u1ed9ng l\u1ef1c th\u1ecb tr\u01b0\u1eddng cho ph\u00e9p c\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng \u0111\u1ecbnh v\u1ecb s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng.<\/p>\n<h3>B\u1ea3ng n\u1ed9i dung<\/h3>\n<ul class=\"article_list\">\n<li><a href=\"#1\">Ph\u1ea7n 1: OnlineExamMaker AI Quiz Tr\u00ecnh t\u1ea1o &#8211; Ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c<\/a><\/li>\n<li><a href=\"#2\">Ph\u1ea7n 2: 15 C\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi ki\u1ec3m tra ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng<\/a><\/li>\n<li><a href=\"#3\">Ph\u1ea7n 3: Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI &#8211; t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi cho \u0111\u00e1nh gi\u00e1 ti\u1ebfp theo c\u1ee7a b\u1ea1n<\/a><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2023\/07\/Sales-knowledge-test.webp\" alt=\"\"\/><\/p>\n<h3 id=\"1\">Ph\u1ea7n 1: OnlineExamMaker AI Quiz Tr\u00ecnh t\u1ea1o &#8211; Ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c<\/h3>\n<p>C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u1ea1o ra m\u1ed9t b\u00e0i ki\u1ec3m tra ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn l\u00e0 g\u00ec? OnlineExamMaker l\u00e0 ph\u1ea7n m\u1ec1m l\u00e0m b\u00e0i ki\u1ec3m tra AI t\u1ed1t nh\u1ea5t cho b\u1ea1n. Kh\u00f4ng c\u00f3 m\u00e3 h\u00f3a, v\u00e0 kh\u00f4ng c\u1ea7n k\u1ef9 n\u0103ng thi\u1ebft k\u1ebf. N\u1ebfu b\u1ea1n kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 t\u1ea1o b\u00e0i ki\u1ec3m tra tr\u1ef1c tuy\u1ebfn c\u1ee7a m\u00ecnh t\u1eeb \u0111\u1ea7u, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI OnlineExamMaker \u0111\u1ec3 t\u1ea1o c\u00e2u h\u1ecfi t\u1ef1 \u0111\u1ed9ng, sau \u0111\u00f3 th\u00eam ch\u00fang v\u00e0o \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n. H\u01a1n th\u1ebf n\u1eefa, n\u1ec1n t\u1ea3ng t\u1eadn d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng ph\u00e2n lo\u1ea1i AI v\u00e0 AI \u0111\u1ec3 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh trong khi \u0111\u1ea3m b\u1ea3o t\u00ednh to\u00e0n v\u1eb9n c\u1ee7a b\u00e0i ki\u1ec3m tra.<\/p>\n<p><strong> C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a OnlineExamMaker: <\/strong><br \/>\n\u25cf K\u1ebft h\u1ee3p gi\u00e1m s\u00e1t webcam AI \u0111\u1ec3 n\u1eafm b\u1eaft c\u00e1c ho\u1ea1t \u0111\u1ed9ng gian l\u1eadn trong k\u1ef3 thi tr\u1ef1c tuy\u1ebfn.<br \/>\n\u25cf Cho ph\u00e9p ng\u01b0\u1eddi ki\u1ec3m tra tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch t\u1ea3i l\u00ean video ho\u1eb7c t\u00e0i li\u1ec7u Word, th\u00eam h\u00ecnh \u1ea3nh v\u00e0 ghi l\u1ea1i t\u1ec7p \u00e2m thanh.<br \/>\n\u25cf T\u1ef1 \u0111\u1ed9ng ghi \u0111i\u1ec3m nhi\u1ec1u l\u1ef1a ch\u1ecdn, \u0111\u00fang\/sai v\u00e0 th\u1eadm ch\u00ed c\u00e1c ph\u1ea3n h\u1ed3i \u00e2m thanh\/k\u1ebft th\u00fac m\u1edf b\u1eb1ng AI, gi\u1ea3m c\u00f4ng vi\u1ec7c th\u1ee7 c\u00f4ng.<br \/>\n\u25cf API OnlineExamMaker cung c\u1ea5p quy\u1ec1n truy c\u1eadp ri\u00eang cho c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u00edch xu\u1ea5t d\u1eef li\u1ec7u thi c\u1ee7a b\u1ea1n v\u00e0o h\u1ec7 th\u1ed1ng c\u1ee7a b\u1ea1n.<\/p>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI<\/a><\/div>\n<div class=\"p-style-b\">T\u1ea1o c\u00e2u h\u1ecfi cho b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 n\u00e0o<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> T\u1ea1o m\u1ed9t c\u00e2u \u0111\u1ed1<\/a><\/div>\n<div class=\"p-style-b\">Mi\u1ec5n ph\u00ed 100% m\u00e3i m\u00e3i<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 id=\"2\">Ph\u1ea7n 2: 15 C\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi ki\u1ec3m tra ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng<\/h3>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<div id=\"copy_questions\">\n<p>1. C\u00e2u h\u1ecfi: Quy tr\u00ecnh b\u00e1n h\u00e0ng c\u01a1 b\u1ea3n bao g\u1ed3m nh\u1eefng b\u01b0\u1edbc n\u00e0o?<br \/>\n   A. T\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng, tr\u00ecnh b\u00e0y, x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i, k\u1ebft th\u00fac.<br \/>\n   B. Qu\u1ea3ng c\u00e1o, giao h\u00e0ng, thu ti\u1ec1n, h\u1ed7 tr\u1ee3.<br \/>\n   C. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean, thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m, ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng.<br \/>\n   D. L\u1eadp k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh, qu\u1ea3n l\u00fd kho h\u00e0ng, b\u00e1o c\u00e1o doanh s\u1ed1.<br \/>\n   \u0110\u00e1p \u00e1n: A<br \/>\n   Gi\u1ea3i th\u00edch: Quy tr\u00ecnh b\u00e1n h\u00e0ng c\u01a1 b\u1ea3n b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, ti\u1ebfp theo l\u00e0 tr\u00ecnh b\u00e0y s\u1ea3n ph\u1ea9m, x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i v\u00e0 k\u1ebft th\u00fac b\u1eb1ng vi\u1ec7c ch\u1ed1t \u0111\u01a1n h\u00e0ng.  <\/p>\n<p>2. C\u00e2u h\u1ecfi: Vai tr\u00f2 ch\u00ednh c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u00e0 g\u00ec?<br \/>\n   A. Qu\u1ea3n l\u00fd kho h\u00e0ng.<br \/>\n   B. X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1.<br \/>\n   C. Thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m m\u1edbi.<br \/>\n   D. X\u1eed l\u00fd t\u00e0i ch\u00ednh cho c\u00f4ng ty.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd mua h\u00e0ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau doanh s\u1ed1.  <\/p>\n<p>3. C\u00e2u h\u1ecfi: Kh\u00e1i ni\u1ec7m &#8220;funnel b\u00e1n h\u00e0ng&#8221; (sales funnel) \u0111\u1ea1i di\u1ec7n cho \u0111i\u1ec1u g\u00ec?<br \/>\n   A. M\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ec3 l\u01b0u tr\u1eef s\u1ea3n ph\u1ea9m.<br \/>\n   B. Quy tr\u00ecnh t\u1eeb vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng \u0111\u1ebfn ch\u1ed1t \u0111\u01a1n h\u00e0ng.<br \/>\n   C. Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3ng c\u00e1o tr\u1ef1c tuy\u1ebfn.<br \/>\n   D. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: Sales funnel m\u00f4 t\u1ea3 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb giai \u0111o\u1ea1n nh\u1eadn th\u1ee9c, c\u00e2n nh\u1eafc \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, gi\u00fap doanh nghi\u1ec7p theo d\u00f5i v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh.  <\/p>\n<p>4. C\u00e2u h\u1ecfi: Khi x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i t\u1eeb kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng n\u00ean l\u00e0m g\u00ec \u0111\u1ea7u ti\u00ean?<br \/>\n   A. B\u1ecf qua v\u00e0 chuy\u1ec3n sang kh\u00e1ch h\u00e0ng kh\u00e1c.<br \/>\n   B. L\u1eafng nghe v\u00e0 hi\u1ec3u r\u00f5 l\u00fd do ph\u1ea3n \u0111\u1ed1i.<br \/>\n   C. \u00c1p l\u1ef1c kh\u00e1ch h\u00e0ng mua ngay l\u1eadp t\u1ee9c.<br \/>\n   D. Thay \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u00e0 kh\u00f4ng gi\u1ea3i th\u00edch.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: Vi\u1ec7c l\u1eafng nghe v\u00e0 hi\u1ec3u r\u00f5 ph\u1ea3n \u0111\u1ed1i gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng x\u00e2y d\u1ef1ng l\u00f2ng tin v\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p, thay v\u00ec ph\u1ea3n \u1ee9ng ti\u00eau c\u1ef1c.  <\/p>\n<p>5. C\u00e2u h\u1ecfi: K\u1ef9 thu\u1eadt &#8220;closing&#8221; trong b\u00e1n h\u00e0ng ngh\u0129a l\u00e0 g\u00ec?<br \/>\n   A. B\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.<br \/>\n   B. K\u1ebft th\u00fac giao d\u1ecbch b\u1eb1ng c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua h\u00e0ng.<br \/>\n   C. X\u1eed l\u00fd khi\u1ebfu n\u1ea1i sau b\u00e1n h\u00e0ng.<br \/>\n   D. Thi\u1ebft l\u1eadp l\u1ecbch h\u1eb9n cho l\u1ea7n g\u1eb7p ti\u1ebfp theo.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: Closing l\u00e0 b\u01b0\u1edbc cu\u1ed1i c\u00f9ng trong quy tr\u00ecnh b\u00e1n h\u00e0ng, n\u01a1i nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 thu\u1eadt thuy\u1ebft ph\u1ee5c \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd mua h\u00e0ng.  <\/p>\n<p>6. C\u00e2u h\u1ecfi: T\u1ea1i sao vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng l\u1ea1i quan tr\u1ecdng trong b\u00e1n h\u00e0ng?<br \/>\n   A. \u0110\u1ec3 gi\u1ea3m chi ph\u00ed qu\u1ea3ng c\u00e1o.<br \/>\n   B. \u0110\u1ec3 t\u1ea1o l\u00f2ng trung th\u00e0nh v\u00e0 t\u0103ng c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng l\u1eb7p l\u1ea1i.<br \/>\n   C. \u0110\u1ec3 c\u1ea1nh tranh v\u1edbi c\u00e1c c\u00f4ng ty kh\u00e1c.<br \/>\n   D. \u0110\u1ec3 tr\u00e1nh ph\u1ea3i theo d\u00f5i doanh s\u1ed1.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: M\u1ed1i quan h\u1ec7 t\u1ed1t gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng, d\u1eabn \u0111\u1ebfn mua h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u00e0 gi\u1edbi thi\u1ec7u cho ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 t\u0103ng doanh thu l\u00e2u d\u00e0i.  <\/p>\n<p>7. C\u00e2u h\u1ecfi: CRM (Customer Relationship Management) l\u00e0 g\u00ec?<br \/>\n   A. M\u1ed9t ph\u1ea7n c\u1ee7a h\u1ec7 th\u1ed1ng kho h\u00e0ng.<br \/>\n   B. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<br \/>\n   C. C\u00f4ng c\u1ee5 thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m.<br \/>\n   D. Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: CRM l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng, theo d\u00f5i t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5, t\u1eeb \u0111\u00f3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.  <\/p>\n<p>8. C\u00e2u h\u1ecfi: M\u1ed9t ch\u1ec9 s\u1ed1 quan tr\u1ecdng trong \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng l\u00e0 g\u00ec?<br \/>\n   A. S\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean trong c\u00f4ng ty.<br \/>\n   B. T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i (conversion rate).<br \/>\n   C. Chi ph\u00ed v\u0103n ph\u00f2ng.<br \/>\n   D. S\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m t\u1ed3n kho.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: T\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i cho bi\u1ebft t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng chuy\u1ec3n th\u00e0nh kh\u00e1ch h\u00e0ng th\u1ef1c t\u1ebf, gi\u00fap \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng.  <\/p>\n<p>9. C\u00e2u h\u1ecfi: K\u1ef9 thu\u1eadt &#8220;upselling&#8221; trong b\u00e1n h\u00e0ng l\u00e0 g\u00ec?<br \/>\n   A. B\u00e1n s\u1ea3n ph\u1ea9m v\u1edbi gi\u00e1 th\u1ea5p h\u01a1n.<br \/>\n   B. Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua phi\u00ean b\u1ea3n cao c\u1ea5p h\u01a1n c\u1ee7a s\u1ea3n ph\u1ea9m.<br \/>\n   C. Tr\u1ea3 h\u00e0ng cho kh\u00e1ch h\u00e0ng.<br \/>\n   D. Gi\u1ea3m gi\u00e1 cho s\u1ea3n ph\u1ea9m c\u0169.<br \/>\n   \u0110\u00e1p \u00e1n: B<br \/>\n   Gi\u1ea3i th\u00edch: Upselling t\u0103ng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng b\u1eb1ng c\u00e1ch khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng ch\u1ecdn s\u1ea3n ph\u1ea9m \u0111\u1eaft h\u01a1n ho\u1eb7c th\u00eam t\u00ednh n\u0103ng, mang l\u1ea1i l\u1ee3i nhu\u1eadn cao h\u01a1n.  <\/p>\n<p>10. C\u00e2u h\u1ecfi: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng (prospecting)?<br \/>\n    A. G\u1eedi email ng\u1eabu nhi\u00ean cho m\u1ecdi ng\u01b0\u1eddi.<br \/>\n    B. Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng v\u00e0 x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00f9 h\u1ee3p d\u1ef1a tr\u00ean d\u1eef li\u1ec7u.<br \/>\n    C. Ch\u1edd kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 tr\u01b0\u1edbc.<br \/>\n    D. T\u1eadp trung v\u00e0o b\u00e1n h\u00e0ng cho nh\u00e2n vi\u00ean n\u1ed9i b\u1ed9.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: Prospecting li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p, gi\u00fap t\u1eadp trung ngu\u1ed3n l\u1ef1c v\u00e0 t\u0103ng hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng.  <\/p>\n<p>11. C\u00e2u h\u1ecfi: Trong \u0111\u00e0m ph\u00e1n b\u00e1n h\u00e0ng, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 g\u00ec?<br \/>\n    A. Lu\u00f4n \u0111\u1ed3ng \u00fd v\u1edbi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<br \/>\n    B. T\u00ecm ki\u1ebfm l\u1ee3i \u00edch chung gi\u1eefa hai b\u00ean.<br \/>\n    C. T\u0103ng gi\u00e1 s\u1ea3n ph\u1ea9m c\u00e0ng cao c\u00e0ng t\u1ed1t.<br \/>\n    D. K\u1ebft th\u00fac cu\u1ed9c \u0111\u00e0m ph\u00e1n nhanh ch\u00f3ng.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: \u0110\u00e0m ph\u00e1n th\u00e0nh c\u00f4ng d\u1ef1a tr\u00ean vi\u1ec7c t\u00ecm ki\u1ebfm l\u1ee3i \u00edch chung, gi\u00fap c\u1ea3 hai b\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn m\u00e0 kh\u00f4ng m\u1ea5t l\u00f2ng tin.  <\/p>\n<p>12. C\u00e2u h\u1ecfi: T\u1ea1i sao vi\u1ec7c theo d\u00f5i kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng l\u1ea1i c\u1ea7n thi\u1ebft?<br \/>\n    A. \u0110\u1ec3 tr\u00e1nh li\u00ean l\u1ea1c v\u1edbi h\u1ecd n\u1eefa.<br \/>\n    B. \u0110\u1ec3 ki\u1ec3m tra s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<br \/>\n    C. \u0110\u1ec3 b\u00e1n th\u00eam s\u1ea3n ph\u1ea9m ngay l\u1eadp t\u1ee9c.<br \/>\n    D. \u0110\u1ec3 gi\u1ea3m doanh s\u1ed1.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: Theo d\u00f5i gi\u00fap thu th\u1eadp ph\u1ea3n h\u1ed3i, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng quay l\u1ea1i, t\u1eeb \u0111\u00f3 t\u0103ng l\u00f2ng trung th\u00e0nh v\u00e0 doanh thu.  <\/p>\n<p>13. C\u00e2u h\u1ecfi: Ethical sales practices ngh\u0129a l\u00e0 g\u00ec?<br \/>\n    A. S\u1eed d\u1ee5ng m\u1ecdi th\u1ee7 \u0111o\u1ea1n \u0111\u1ec3 b\u00e1n h\u00e0ng.<br \/>\n    B. Th\u1ef1c h\u00e0nh b\u00e1n h\u00e0ng trung th\u1ef1c v\u00e0 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng.<br \/>\n    C. T\u1eadp trung v\u00e0o l\u1ee3i nhu\u1eadn m\u00e0 kh\u00f4ng quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<br \/>\n    D. Che gi\u1ea5u th\u00f4ng tin s\u1ea3n ph\u1ea9m.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: Ethical sales practices \u0111\u1ea3m b\u1ea3o b\u00e1n h\u00e0ng m\u1ed9t c\u00e1ch minh b\u1ea1ch, x\u00e2y d\u1ef1ng uy t\u00edn l\u00e2u d\u00e0i cho doanh nghi\u1ec7p v\u00e0 tr\u00e1nh r\u1ee7i ro ph\u00e1p l\u00fd.  <\/p>\n<p>14. C\u00e2u h\u1ecfi: C\u00f4ng c\u1ee5 digital sales ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 g\u00ec?<br \/>\n    A. S\u1ed5 tay ghi ch\u00e9p th\u1ee7 c\u00f4ng.<br \/>\n    B. Ph\u1ea7n m\u1ec1m nh\u01b0 email marketing ho\u1eb7c social media ads.<br \/>\n    C. B\u00e1o ch\u00ed truy\u1ec1n th\u1ed1ng.<br \/>\n    D. Giao h\u00e0ng b\u1eb1ng xe \u0111\u1ea1p.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: C\u00f4ng c\u1ee5 digital sales nh\u01b0 email marketing gi\u00fap ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn d\u1ecbch b\u00e1n h\u00e0ng.  <\/p>\n<p>15. C\u00e2u h\u1ecfi: L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng tr\u00ecnh b\u00e0y s\u1ea3n ph\u1ea9m?<br \/>\n    A. \u0110\u1ecdc thu\u1ed9c l\u00f2ng k\u1ecbch b\u1ea3n.<br \/>\n    B. Th\u1ef1c h\u00e0nh v\u00e0 t\u1eadp trung v\u00e0o l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng.<br \/>\n    C. Tr\u00e1nh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<br \/>\n    D. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u1ee9c t\u1ea1p.<br \/>\n    \u0110\u00e1p \u00e1n: B<br \/>\n    Gi\u1ea3i th\u00edch: Th\u1ef1c h\u00e0nh v\u00e0 nh\u1ea5n m\u1ea1nh l\u1ee3i \u00edch gi\u00fap tr\u00ecnh b\u00e0y tr\u1edf n\u00ean thuy\u1ebft ph\u1ee5c h\u01a1n, k\u1ebft n\u1ed1i v\u1edbi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng ch\u1ed1t \u0111\u01a1n.<\/p>\n<\/div>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<h3 id=\"3\">Ph\u1ea7n 3: Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI &#8211; t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi cho \u0111\u00e1nh gi\u00e1 ti\u1ebfp theo c\u1ee7a b\u1ea1n<\/h3>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI<\/a><\/div>\n<div class=\"p-style-b\">T\u1ea1o c\u00e2u h\u1ecfi cho b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 n\u00e0o<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> T\u1ea1o m\u1ed9t c\u00e2u \u0111\u1ed1<\/a><\/div>\n<div class=\"p-style-b\">Mi\u1ec5n ph\u00ed 100% m\u00e3i m\u00e3i<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><script src=\"https:\/\/unpkg.com\/@popperjs\/core@2\"><\/script><br \/>\n<script src=\"https:\/\/unpkg.com\/tippy.js@6\"><\/script><\/p>\n<p><script type=\"text\/javascript\">\nfunction myFunction() {\nvar copyText = document.getElementById(\"copy_questions\");console.log(copyText.innerText);navigator.clipboard.writeText(copyText.innerText);\n}\nfunction myFunction1() {\n\u00a0  \u00a0 \u00a0 window.open(\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html\");\n\u00a0 }\nvar copy1, copy2;\n        tippy('#copyquestionsBtn', {\n        'content': \"Copy questions to clipboard\",\n       trigger: 'mouseenter',\n       'onCreate':function(instance){\n              copy1 = instance;\n       },\n       'onTrigger' : function(instance, event) {\n              copy2.hide();\n       }\n       });\n       tippy('#copyquestionsBtn', {\n       'content': \"Copied successfully\",\n       trigger: 'click',\n       'onCreate':function(instance){\n              copy2 = instance;\n       },\n       'onTrigger' : function(instance, event) {\n              copy1.hide();\n       }\n       });\ntippy('#genquestionsBtn', {\n        'content': \"Generate questions using AI for free\",\n         trigger: 'mouseenter'\n       });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ki\u1ebfn th\u1ee9c b\u00e1n h\u00e0ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn s\u1ef1 hi\u1ec3u bi\u1ebft, k\u1ef9 n\u0103ng v\u00e0 chuy\u00ean m\u00f4n c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u00e1n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng. N\u00f3 bao g\u1ed3m m\u1ed9t lo\u1ea1t c\u00e1c l\u0129nh v\u1ef1c ki\u1ebfn \u200b\u200bth\u1ee9c, bao g\u1ed3m ki\u1ebfn \u200b\u200bth\u1ee9c s\u1ea3n ph\u1ea9m, ki\u1ebfn \u200b\u200bth\u1ee9c kh\u00e1ch h\u00e0ng, k\u1ef9 thu\u1eadt b\u00e1n h\u00e0ng v\u00e0 hi\u1ec3u [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":10811,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6049],"tags":[],"class_list":["post-75056","post","type-post","status-publish","format-standard","hentry","category-questions-answers-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>15 c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi v\u1ec1 ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng - OnlineExamMaker Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlineexammaker.com\/kb\/vi\/15-sales-knowledge-quiz-questions-and-answers-vi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"15 c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi v\u1ec1 ki\u1ebfn \u200b\u200bth\u1ee9c b\u00e1n h\u00e0ng - OnlineExamMaker Blog\" \/>\n<meta property=\"og:description\" content=\"Ki\u1ebfn th\u1ee9c b\u00e1n h\u00e0ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn s\u1ef1 hi\u1ec3u bi\u1ebft, k\u1ef9 n\u0103ng v\u00e0 chuy\u00ean m\u00f4n c\u1ea7n thi\u1ebft \u0111\u1ec3 b\u00e1n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 cho kh\u00e1ch h\u00e0ng. 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