{"id":67492,"date":"2025-07-26T00:48:42","date_gmt":"2025-07-26T00:48:42","guid":{"rendered":"https:\/\/onlineexammaker.com\/kb\/?p=67492"},"modified":"2025-08-21T05:52:40","modified_gmt":"2025-08-21T05:52:40","slug":"15-quality-management-quiz-questions-and-answers-vi","status":"publish","type":"post","link":"https:\/\/onlineexammaker.com\/kb\/vi\/15-quality-management-quiz-questions-and-answers-vi\/","title":{"rendered":"15 C\u00e2u h\u1ecfi v\u00e0 c\u00e2u h\u1ecfi Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng"},"content":{"rendered":"<p>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi c\u00e1c t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh c\u1ee7a h\u1ecd lu\u00f4n \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ti\u00eau chu\u1ea9n ng\u00e0nh. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng, gi\u1ea3m l\u1ed7i v\u00e0 l\u1ed7i, v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n<p>Nguy\u00ean t\u1eafc ch\u00ednh v\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m:<\/p>\n<p>Tr\u1ecdng t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1eb7t kh\u00e1ch h\u00e0ng v\u00e0o trung t\u00e2m c\u1ee7a c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a n\u00f3. Hi\u1ec3u nhu c\u1ea7u, k\u1ef3 v\u1ecdng v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qu\u00e1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: C\u00e1c t\u1ed5 ch\u1ee9c cam k\u1ebft qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea5n \u0111\u1ea5u \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd. H\u1ecd s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111i\u1ec1u khi\u1ec3n d\u1eef li\u1ec7u, ch\u1eb3ng h\u1ea1n nh\u01b0 Six Sigma, Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng s\u1ed1 (TQM) v\u00e0 c\u00e1c nguy\u00ean t\u1eafc n\u1ea1c, \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c khuy\u1ebft t\u1eadt v\u00e0 ch\u1ea5t th\u1ea3i, d\u1eabn \u0111\u1ebfn c\u00e1c quy tr\u00ecnh hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 k\u1ebft qu\u1ea3 t\u1ed1t h\u01a1n.<\/p>\n<p>C\u00e1ch ti\u1ebfp c\u1eadn quy tr\u00ecnh: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh ch\u00ednh, thi\u1ebft l\u1eadp c\u00e1c s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t v\u00e0 li\u00ean t\u1ee5c theo d\u00f5i v\u00e0 t\u1ed1i \u01b0u h\u00f3a ch\u00fang \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u1ea5t qu\u00e1n.<\/p>\n<p>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng khuy\u1ebfn kh\u00edch s\u1ef1 tham gia v\u00e0 trao quy\u1ec1n c\u1ee7a nh\u00e2n vi\u00ean. Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch s\u1edf h\u1eefu c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd, tham gia v\u00e0o vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh v\u00e0 g\u00f3p ph\u1ea7n c\u1ea3i ti\u1ebfn quy tr\u00ecnh.<\/p>\n<p>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng d\u1ef1a v\u00e0o d\u1eef li\u1ec7u v\u00e0 b\u1eb1ng ch\u1ee9ng \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t. C\u00e1c t\u1ed5 ch\u1ee9c s\u1eed d\u1ee5ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 s\u1ed1 li\u1ec7u hi\u1ec7u su\u1ea5t \u0111\u1ec3 \u0111o l\u01b0\u1eddng, gi\u00e1m s\u00e1t v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c quy tr\u00ecnh v\u00e0 s\u1ea3n ph\u1ea9m.<\/p>\n<h3> Ph\u00e1c th\u1ea3o b\u00e0i vi\u1ebft <\/h3>\n<ul class=\"article_list\">\n<li><a href=\"#1\">Ph\u1ea7n 1: C\u00f4ng c\u1ee5 t\u1ea1o b\u00e0i ki\u1ec3m tra AI OnlineExamMaker &#8211; C\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 t\u1ea1o b\u00e0i ki\u1ec3m tra tr\u1ef1c tuy\u1ebfn<\/a><\/li>\n<li><a href=\"#2\">Ph\u1ea7n 2: 15 c\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n cho b\u00e0i ki\u1ec3m tra qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/a><\/li>\n<li><a href=\"#3\">Ph\u1ea7n 3: C\u00f4ng c\u1ee5 t\u1ea1o c\u00e2u h\u1ecfi AI &#8211; T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi cho b\u00e0i \u0111\u00e1nh gi\u00e1 ti\u1ebfp theo c\u1ee7a b\u1ea1n<\/a><\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2023\/08\/Quality-Management.webp\" alt=\"\"\/><\/p>\n<h3 id=\"1\">Ph\u1ea7n 1: C\u00f4ng c\u1ee5 t\u1ea1o b\u00e0i ki\u1ec3m tra AI OnlineExamMaker &#8211; C\u00e1ch d\u1ec5 nh\u1ea5t \u0111\u1ec3 t\u1ea1o b\u00e0i ki\u1ec3m tra tr\u1ef1c tuy\u1ebfn<\/h3>\n<p>Khi n\u00f3i \u0111\u1ebfn vi\u1ec7c d\u1ec5 d\u00e0ng t\u1ea1o ra \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, OnlineExamMaker l\u00e0 m\u1ed9t trong nh\u1eefng ph\u1ea7n m\u1ec1m l\u00e0m b\u00e0i ki\u1ec3m tra \u0111\u01b0\u1ee3c cung c\u1ea5p t\u1ed1t nh\u1ea5t cho c\u00e1c t\u1ed5 ch\u1ee9c ho\u1eb7c doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. V\u1edbi tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI, ch\u1ec9 c\u1ea7n t\u1ea3i l\u00ean m\u1ed9t t\u00e0i li\u1ec7u ho\u1eb7c t\u1eeb kh\u00f3a nh\u1eadp v\u1ec1 ch\u1ee7 \u0111\u1ec1 \u0111\u00e1nh gi\u00e1 c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o c\u00e1c c\u00e2u h\u1ecfi \u0111\u1ed1 vui ch\u1ea5t l\u01b0\u1ee3ng cao v\u1ec1 b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1, c\u1ea5p \u0111\u1ed9 kh\u00f3 v\u00e0 \u0111\u1ecbnh d\u1ea1ng n\u00e0o.<\/p>\n<p><strong> nh\u1eefng g\u00ec b\u1ea1n s\u1ebd th\u00edch: <\/strong><br \/>\n\u25cf Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI \u0111\u1ec3 gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian trong vi\u1ec7c t\u1ea1o c\u00e2u h\u1ecfi \u0111\u1ed1 vui.<br \/>\n\u25cf Chia s\u1ebb b\u00e0i ki\u1ec3m tra tr\u1ef1c tuy\u1ebfn c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1n gi\u1ea3 tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Twitter, Reddit v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa.<br \/>\n\u25cf Hi\u1ec3n th\u1ecb ph\u1ea3n h\u1ed3i cho c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c ho\u1eb7c kh\u00f4ng ch\u00ednh x\u00e1c ngay sau khi c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi.<br \/>\n\u25cf T\u1ea1o m\u1ed9t bi\u1ec3u m\u1eabu t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin c\u1ee7a ng\u01b0\u1eddi l\u00e0m b\u00e0i ki\u1ec3m tra, ch\u1eb3ng h\u1ea1n nh\u01b0 email, \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, ti\u00eau \u0111\u1ec1 c\u00f4ng vi\u1ec7c, h\u1ed3 s\u01a1 c\u00f4ng ty, v.v.<\/p>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI<\/a><\/div>\n<div class=\"p-style-b\">T\u1ea1o c\u00e2u h\u1ecfi cho b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 n\u00e0o<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> T\u1ea1o m\u1ed9t c\u00e2u \u0111\u1ed1<\/a><\/div>\n<div class=\"p-style-b\">Mi\u1ec5n ph\u00ed 100% m\u00e3i m\u00e3i<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 id = \"2\"> Ph\u1ea7n 2: 15 C\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng <\/h3>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<div id=\"copy_questions\">\n<p>C\u00e2u h\u1ecfi 1: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<br \/>\nA) M\u1ed9t qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t s\u1ea3n ph\u1ea9m<br \/>\nB) M\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<br \/>\nC) M\u1ed9t ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t<br \/>\nD) M\u1ed9t c\u00f4ng c\u1ee5 marketing  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng l\u1eadp k\u1ebf ho\u1ea1ch, ki\u1ec3m so\u00e1t v\u00e0 c\u1ea3i thi\u1ec7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u1ea1t ti\u00eau chu\u1ea9n, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.  <\/p>\n<p>C\u00e2u h\u1ecfi 2: M\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a ti\u00eau chu\u1ea9n ISO 9001 l\u00e0 g\u00ec?<br \/>\nA) \u0110\u1ea3m b\u1ea3o an to\u00e0n lao \u0111\u1ed9ng<br \/>\nB) X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3<br \/>\nC) Gi\u1ea3m thi\u1ec3u \u00f4 nhi\u1ec5m m\u00f4i tr\u01b0\u1eddng<br \/>\nD) T\u0103ng c\u01b0\u1eddng b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: ISO 9001 cung c\u1ea5p khung cho h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, gi\u00fap t\u1ed5 ch\u1ee9c c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.  <\/p>\n<p>C\u00e2u h\u1ecfi 3: Chu k\u1ef3 PDCA \u0111\u1ea1i di\u1ec7n cho nh\u1eefng g\u00ec?<br \/>\nA) Plan, Do, Check, Act<br \/>\nB) Produce, Deliver, Control, Analyze<br \/>\nC) Process, Design, Create, Approve<br \/>\nD) Purchase, Develop, Confirm, Adjust  <\/p>\n<p>\u0110\u00e1p \u00e1n: A<br \/>\nGi\u1ea3i th\u00edch: Chu k\u1ef3 PDCA l\u00e0 m\u00f4 h\u00ecnh l\u1eb7p l\u1ea1i \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n, ki\u1ec3m tra v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ea3i thi\u1ec7n, gi\u00fap duy tr\u00ec v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng.  <\/p>\n<p>C\u00e2u h\u1ecfi 4: Six Sigma l\u00e0 ph\u01b0\u01a1ng ph\u00e1p n\u00e0o?<br \/>\nA) M\u1ed9t c\u00f4ng c\u1ee5 \u0111o l\u01b0\u1eddng k\u00edch th\u01b0\u1edbc s\u1ea3n ph\u1ea9m<br \/>\nB) M\u1ed9t h\u1ec7 th\u1ed1ng gi\u1ea3m l\u1ed7i v\u00e0 bi\u1ebfn \u0111\u1ed9ng trong quy tr\u00ecnh<br \/>\nC) M\u1ed9t ti\u00eau chu\u1ea9n v\u1ec1 an to\u00e0n th\u1ef1c ph\u1ea9m<br \/>\nD) M\u1ed9t k\u1ef9 thu\u1eadt qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Six Sigma s\u1eed d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 th\u1ed1ng k\u00ea \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 lo\u1ea1i b\u1ecf nguy\u00ean nh\u00e2n g\u00e2y l\u1ed7i, nh\u1eb1m c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 quy tr\u00ecnh.  <\/p>\n<p>C\u00e2u h\u1ecfi 5: Nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a Qu\u1ea3n l\u00fd Ch\u1ea5t l\u01b0\u1ee3ng To\u00e0n di\u1ec7n (TQM) l\u00e0 g\u00ec?<br \/>\nA) T\u1eadp trung v\u00e0o l\u1ee3i nhu\u1eadn ng\u1eafn h\u1ea1n<br \/>\nB) Tham gia c\u1ee7a t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean v\u00e0o c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng<br \/>\nC) Ch\u1ec9 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u1edf kh\u00e2u cu\u1ed1i c\u00f9ng<br \/>\nD) B\u1ecf qua \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: TQM nh\u1ea5n m\u1ea1nh s\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi trong t\u1ed5 ch\u1ee9c \u0111\u1ec3 \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng cao, d\u1ef1a tr\u00ean s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.  <\/p>\n<p>C\u00e2u h\u1ecfi 6: S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng (QC) v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (QA) l\u00e0 g\u00ec?<br \/>\nA) QC t\u1eadp trung v\u00e0o quy tr\u00ecnh, QA t\u1eadp trung v\u00e0o s\u1ea3n ph\u1ea9m<br \/>\nB) QC ki\u1ec3m tra s\u1ea3n ph\u1ea9m, QA thi\u1ebft k\u1ebf quy tr\u00ecnh \u0111\u1ec3 ng\u0103n ng\u1eeba l\u1ed7i<br \/>\nC) C\u1ea3 hai \u0111\u1ec1u gi\u1ed1ng nhau<br \/>\nD) QA ch\u1ec9 \u00e1p d\u1ee5ng cho d\u1ecbch v\u1ee5  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng ki\u1ec3m tra s\u1ea3n ph\u1ea9m sau khi ho\u00e0n th\u00e0nh, trong khi \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng thi\u1ebft k\u1ebf v\u00e0 duy tr\u00ec quy tr\u00ecnh \u0111\u1ec3 tr\u00e1nh l\u1ed7i t\u1eeb \u0111\u1ea7u.  <\/p>\n<p>C\u00e2u h\u1ecfi 7: \u0110i\u1ec3m ch\u00ednh trong 14 \u0111i\u1ec3m c\u1ee7a Deming l\u00e0 g\u00ec?<br \/>\nA) T\u0103ng c\u01b0\u1eddng c\u1ea1nh tranh b\u1eb1ng gi\u00e1 th\u1ea5p<br \/>\nB) X\u00f3a b\u1ecf kh\u1ea9u hi\u1ec7u v\u00e0 m\u1ee5c ti\u00eau s\u1ed1 l\u01b0\u1ee3ng<br \/>\nC) T\u1eadp trung v\u00e0o l\u1ee3i nhu\u1eadn c\u00e1 nh\u00e2n<br \/>\nD) Gi\u1ea3m \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Deming nh\u1ea5n m\u1ea1nh vi\u1ec7c lo\u1ea1i b\u1ecf kh\u1ea9u hi\u1ec7u v\u00e0 t\u1eadp trung v\u00e0o c\u1ea3i thi\u1ec7n h\u1ec7 th\u1ed1ng, thay v\u00ec ch\u1ec9 \u0111\u1eb7t m\u1ee5c ti\u00eau s\u1ed1 l\u01b0\u1ee3ng, \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng.  <\/p>\n<p>C\u00e2u h\u1ecfi 8: Nguy\u00ean t\u1eafc Pareto l\u00e0 g\u00ec?<br \/>\nA) 80% k\u1ebft qu\u1ea3 \u0111\u1ebfn t\u1eeb 20% nguy\u00ean nh\u00e2n<br \/>\nB) T\u1ea5t c\u1ea3 nguy\u00ean nh\u00e2n \u0111\u1ec1u b\u1eb1ng nhau<br \/>\nC) Ch\u1ec9 t\u1eadp trung v\u00e0o kh\u00eda c\u1ea1nh t\u00e0i ch\u00ednh<br \/>\nD) B\u1ecf qua c\u00e1c y\u1ebfu t\u1ed1 nh\u1ecf  <\/p>\n<p>\u0110\u00e1p \u00e1n: A<br \/>\nGi\u1ea3i th\u00edch: Nguy\u00ean t\u1eafc Pareto gi\u00fap x\u00e1c \u0111\u1ecbnh r\u1eb1ng h\u1ea7u h\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 (80%) xu\u1ea5t ph\u00e1t t\u1eeb m\u1ed9t s\u1ed1 \u00edt nguy\u00ean nh\u00e2n (20%), t\u1eeb \u0111\u00f3 \u01b0u ti\u00ean c\u1ea3i thi\u1ec7n.  <\/p>\n<p>C\u00e2u h\u1ecfi 9: Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1 (Fishbone diagram) d\u00f9ng \u0111\u1ec3 l\u00e0m g\u00ec?<br \/>\nA) D\u1ef1 b\u00e1o doanh thu<br \/>\nB) Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1<br \/>\nC) V\u1ebd s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c<br \/>\nD) Ki\u1ec3m k\u00ea h\u00e0ng t\u1ed3n kho  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Bi\u1ec3u \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1 gi\u00fap x\u00e1c \u0111\u1ecbnh c\u00e1c nguy\u00ean nh\u00e2n ti\u1ec1m n\u0103ng g\u00e2y ra v\u1ea5n \u0111\u1ec1, b\u1eb1ng c\u00e1ch ph\u00e2n lo\u1ea1i ch\u00fang theo c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 con ng\u01b0\u1eddi, m\u00e1y m\u00f3c v\u00e0 quy tr\u00ecnh.  <\/p>\n<p>C\u00e2u h\u1ecfi 10: Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 th\u01b0\u1eddng s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0o?<br \/>\nA) L\u1ecbch h\u1ecdp<br \/>\nB) Bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t<br \/>\nC) 5 Whys<br \/>\nD) B\u00e1o c\u00e1o t\u00e0i ch\u00ednh  <\/p>\n<p>\u0110\u00e1p \u00e1n: C<br \/>\nGi\u1ea3i th\u00edch: Ph\u01b0\u01a1ng ph\u00e1p 5 Whys l\u00e0 c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn \u0111\u1ec3 \u0111\u00e0o s\u00e2u v\u00e0 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1, gi\u00fap ng\u0103n ng\u1eeba t\u00e1i ph\u00e1t.  <\/p>\n<p>C\u00e2u h\u1ecfi 11: Kh\u00e1i ni\u1ec7m Kaizen \u0111\u1ec1 c\u1eadp \u0111\u1ebfn \u0111i\u1ec1u g\u00ec?<br \/>\nA) C\u1ea3i ti\u1ebfn \u0111\u1ed9t ng\u1ed9t v\u00e0 l\u1edbn<br \/>\nB) C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 nh\u1ecf l\u1ebb<br \/>\nC) D\u1eebng l\u1ea1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t<br \/>\nD) T\u0103ng c\u01b0\u1eddng ki\u1ec3m so\u00e1t nghi\u00eam ng\u1eb7t  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Kaizen nh\u1ea5n m\u1ea1nh v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n li\u00ean t\u1ee5c, nh\u1ecf l\u1ebb trong m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.  <\/p>\n<p>C\u00e2u h\u1ecfi 12: Benchmarking l\u00e0 g\u00ec?<br \/>\nA) So s\u00e1nh v\u1edbi c\u00e1c c\u00f4ng ty kh\u00e1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n<br \/>\nB) Ch\u1ec9 t\u1eadp trung v\u00e0o s\u1ea3n ph\u1ea9m n\u1ed9i b\u1ed9<br \/>\nC) B\u1ecf qua \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<br \/>\nD) Gi\u1ea3m thi\u1ec3u \u0111\u00e0o t\u1ea1o  <\/p>\n<p>\u0110\u00e1p \u00e1n: A<br \/>\nGi\u1ea3i th\u00edch: Benchmarking li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111o l\u01b0\u1eddng v\u00e0 so s\u00e1nh quy tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 \u00e1p d\u1ee5ng c\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t.  <\/p>\n<p>C\u00e2u h\u1ecfi 13: Chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m nh\u1eefng g\u00ec?<br \/>\nA) Ch\u1ec9 chi ph\u00ed s\u1ea3n xu\u1ea5t<br \/>\nB) Chi ph\u00ed ph\u00f2ng ng\u1eeba, \u0111\u00e1nh gi\u00e1, th\u1ea5t b\u1ea1i n\u1ed9i b\u1ed9 v\u00e0 ngo\u1ea1i b\u1ed9<br \/>\nC) Chi ph\u00ed qu\u1ea3ng c\u00e1o<br \/>\nD) Chi ph\u00ed ngh\u1ec9 ph\u00e9p  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c chi ph\u00ed li\u00ean quan \u0111\u1ebfn vi\u1ec7c \u0111\u1ea1t v\u00e0 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng, t\u1eeb ph\u00f2ng ng\u1eeba \u0111\u1ebfn x\u1eed l\u00fd th\u1ea5t b\u1ea1i.  <\/p>\n<p>C\u00e2u h\u1ecfi 14: Ki\u1ec3m to\u00e1n ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<br \/>\nA) Ki\u1ec3m tra t\u00e0i ch\u00ednh h\u00e0ng n\u0103m<br \/>\nB) \u0110\u00e1nh gi\u00e1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7<br \/>\nC) Thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m m\u1edbi<br \/>\nD) \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: Ki\u1ec3m to\u00e1n ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 \u0111\u1ed9c l\u1eadp \u0111\u1ec3 x\u00e1c nh\u1eadn r\u1eb1ng h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng \u0111ang ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 tu\u00e2n th\u1ee7 ti\u00eau chu\u1ea9n.  <\/p>\n<p>C\u00e2u h\u1ecfi 15: C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c trong qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 ngh\u0129a l\u00e0 g\u00ec?<br \/>\nA) Ch\u1ec9 c\u1ea3i ti\u1ebfn khi c\u00f3 v\u1ea5n \u0111\u1ec1 l\u1edbn<br \/>\nB) Lu\u00f4n t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n quy tr\u00ecnh m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c<br \/>\nC) D\u1eebng l\u1ea1i sau khi \u0111\u1ea1t ti\u00eau chu\u1ea9n<br \/>\nD) T\u1eadp trung v\u00e0o chi ph\u00ed thay v\u00ec ch\u1ea5t l\u01b0\u1ee3ng  <\/p>\n<p>\u0110\u00e1p \u00e1n: B<br \/>\nGi\u1ea3i th\u00edch: C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c l\u00e0 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i, y\u00eau c\u1ea7u t\u1ed5 ch\u1ee9c lu\u00f4n \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh \u0111\u1ec3 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<\/div>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<h3 id = \"3\"> Ph\u1ea7n 3: Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI &#8211; t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi cho \u0111\u00e1nh gi\u00e1 ti\u1ebfp theo c\u1ee7a b\u1ea1n <\/h3>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi 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\u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 quy tr\u00ecnh c\u1ee7a h\u1ecd lu\u00f4n \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t qu\u00e1 mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ti\u00eau chu\u1ea9n ng\u00e0nh. 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