{"id":67428,"date":"2025-07-31T14:16:36","date_gmt":"2025-07-31T14:16:36","guid":{"rendered":"https:\/\/onlineexammaker.com\/kb\/?p=67428"},"modified":"2025-08-21T05:32:26","modified_gmt":"2025-08-21T05:32:26","slug":"15-crm-quiz-questions-and-answers-vi","status":"publish","type":"post","link":"https:\/\/onlineexammaker.com\/kb\/vi\/15-crm-quiz-questions-and-answers-vi\/","title":{"rendered":"15 c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a CRM"},"content":{"rendered":"<p>CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c v\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd trong to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a CRM l\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi b\u1eb1ng c\u00e1ch qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 t\u01b0\u01a1ng t\u00e1c.<\/p>\n<p>L\u1ee3i \u00edch c\u1ee7a CRM:<\/p>\n<p>C\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng: CRM gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng, d\u1eabn \u0111\u1ebfn c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u00f3a h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>Hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng n\u00e2ng cao: CRM h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng, cho ph\u00e9p c\u00e1c nh\u00f3m b\u00e1n h\u00e0ng \u01b0u ti\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, theo d\u00f5i c\u01a1 h\u1ed9i v\u00e0 giao d\u1ecbch ch\u1eb7t ch\u1ebd h\u01a1n.<\/p>\n<p>T\u0103ng hi\u1ec7u qu\u1ea3 ti\u1ebfp th\u1ecb: CRM cho ph\u00e9p c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean d\u1eef li\u1ec7u c\u1ee7a kh\u00e1ch h\u00e0ng, d\u1eabn \u0111\u1ebfn t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 t\u01b0\u01a1ng t\u00e1c cao h\u01a1n.<\/p>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n: CRM t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho th\u1eddi gian ph\u1ea3n h\u1ed3i nhanh h\u01a1n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1ed1t h\u01a1n, d\u1eabn \u0111\u1ebfn vi\u1ec7c c\u1ea3i thi\u1ec7n l\u00f2ng trung th\u00e0nh v\u00e0 duy tr\u00ec c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u1eadp trung d\u1eef li\u1ec7u: CRM t\u1eadp trung d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, gi\u00fap t\u1ea5t c\u1ea3 c\u00e1c nh\u00f3m c\u00f3 li\u00ean quan c\u00f3 th\u1ec3 truy c\u1eadp v\u00e0 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1ea5t qu\u00e1n trong to\u00e0n t\u1ed5 ch\u1ee9c.<\/p>\n<p>H\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh: Kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u00e0 b\u00e1o c\u00e1o c\u1ee7a CRM cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c v\u00e0 ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t.<\/p>\n<h3> Ph\u00e1c th\u1ea3o b\u00e0i vi\u1ebft <\/h3>\n<ul class=\"article_list\">\n<li> <a href = \"#1\"> Ph\u1ea7n 1: OnlineExamMaker &#8211; T\u1ea1o v\u00e0 chia s\u1ebb b\u00e0i ki\u1ec3m tra CRM v\u1edbi AI t\u1ef1 \u0111\u1ed9ng <\/a> <\/li>\n<li> <a href = \"#2\"> Ph\u1ea7n 2: 15 C\u00e2u h\u1ecfi &#038; c\u00e2u tr\u1ea3 l\u1eddi CRM <\/a> <\/li>\n<li> <a href = \"#3\"> Ph\u1ea7n 3: Ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u0103ng l\u01b0\u1ee3ng: C\u00e2u h\u1ecfi \u0111\u1ed1 vui v\u1edbi c\u00f4ng ngh\u1ec7 AI <\/a> <\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2023\/08\/CRM-quiz.webp\" alt=\"\"\/><\/p>\n<h3 id = \"1\"> Ph\u1ea7n 1: OnlineExamMaker &#8211; T\u1ea1o v\u00e0 chia s\u1ebb b\u00e0i ki\u1ec3m tra CRM v\u1edbi AI t\u1ef1 \u0111\u1ed9ng <\/h3>\n<p>C\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ki\u1ebfn th\u1ee9c CRM c\u1ee7a c\u00e1c \u1ee9ng c\u1eed vi\u00ean l\u00e0 s\u1eed d\u1ee5ng n\u1ec1n t\u1ea3ng \u0111\u00e1nh gi\u00e1 AI nh\u01b0 OnlineExamMaker. V\u1edbi Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI OnlineExamMaker, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadp n\u1ed9i dung nh\u01b0 v\u0103n b\u1ea3n, t\u00e0i li\u1ec7u ho\u1eb7c ch\u1ee7 \u0111\u1ec1, v\u00e0 sau \u0111\u00f3 t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e1c c\u00e2u h\u1ecfi \u1edf c\u00e1c \u0111\u1ecbnh d\u1ea1ng kh\u00e1c nhau (v\u00ed d\u1ee5: nhi\u1ec1u l\u1ef1a ch\u1ecdn, \u0111\u00fang\/sai, c\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn). H\u1ecdc sinh l\u1edbp AI c\u1ee7a n\u00f3 c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng ch\u1ea5m \u0111i\u1ec3m b\u00e0i ki\u1ec3m tra v\u00e0 t\u1ea1o c\u00e1c b\u00e1o c\u00e1o s\u00e2u s\u1eafc sau khi \u1ee9ng vi\u00ean c\u1ee7a b\u1ea1n g\u1eedi \u0111\u00e1nh gi\u00e1.<\/p>\n<p><strong> nh\u1eefng g\u00ec b\u1ea1n s\u1ebd th\u00edch: <\/strong><br \/>\n\u25cf T\u1ea1o m\u1ed9t nh\u00f3m c\u00e2u h\u1ecfi th\u00f4ng qua ng\u00e2n h\u00e0ng c\u00e2u h\u1ecfi v\u00e0 ch\u1ec9 \u0111\u1ecbnh c\u00f3 bao nhi\u00eau c\u00e2u h\u1ecfi b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c ch\u1ecdn ng\u1eabu nhi\u00ean trong s\u1ed1 c\u00e1c c\u00e2u h\u1ecfi n\u00e0y.<br \/>\n\u25cf Cho ph\u00e9p ng\u01b0\u1eddi ki\u1ec3m tra tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch t\u1ea3i l\u00ean video ho\u1eb7c t\u00e0i li\u1ec7u Word, th\u00eam h\u00ecnh \u1ea3nh v\u00e0 ghi l\u1ea1i t\u1ec7p \u00e2m thanh.<br \/>\n\u25cf Hi\u1ec3n th\u1ecb ph\u1ea3n h\u1ed3i cho c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c ho\u1eb7c kh\u00f4ng ch\u00ednh x\u00e1c ngay sau khi c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi.<br \/>\n\u25cf T\u1ea1o m\u1ed9t bi\u1ec3u m\u1eabu t\u1ea1o kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin c\u1ee7a ng\u01b0\u1eddi l\u00e0m b\u00e0i ki\u1ec3m tra, ch\u1eb3ng h\u1ea1n nh\u01b0 email, \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, ti\u00eau \u0111\u1ec1 c\u00f4ng vi\u1ec7c, h\u1ed3 s\u01a1 c\u00f4ng ty, v.v.<\/p>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI<\/a><\/div>\n<div class=\"p-style-b\">T\u1ea1o c\u00e2u h\u1ecfi cho b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 n\u00e0o<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> T\u1ea1o m\u1ed9t c\u00e2u \u0111\u1ed1<\/a><\/div>\n<div class=\"p-style-b\">Mi\u1ec5n ph\u00ed 100% m\u00e3i m\u00e3i<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 id = \"2\"> Ph\u1ea7n 2: 15 CRM C\u00e2u h\u1ecfi &#038; C\u00e2u tr\u1ea3 l\u1eddi <\/h3>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<div id=\"copy_questions\">\n<p>C\u00e2u h\u1ecfi 1: CRM l\u00e0 g\u00ec?<br \/>\nA. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh doanh nghi\u1ec7p.<br \/>\nB. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng.<br \/>\nC. Ph\u1ea7n m\u1ec1m thi\u1ebft k\u1ebf \u0111\u1ed3 h\u1ecda.<br \/>\nD. C\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u marketing.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM (Customer Relationship Management) l\u00e0 h\u1ec7 th\u1ed1ng gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh.<\/p>\n<p>C\u00e2u h\u1ecfi 2: L\u1ee3i \u00edch ch\u00ednh c\u1ee7a CRM l\u00e0 g\u00ec?<br \/>\nA. Gi\u1ea3m chi ph\u00ed s\u1ea3n xu\u1ea5t.<br \/>\nB. T\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<br \/>\nC. T\u1ed1i \u01b0u h\u00f3a chu\u1ed7i cung \u1ee9ng.<br \/>\nD. Ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM gi\u00fap doanh nghi\u1ec7p thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5, t\u0103ng doanh s\u1ed1 v\u00e0 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh.<\/p>\n<p>C\u00e2u h\u1ecfi 3: Th\u00e0nh ph\u1ea7n ch\u00ednh c\u1ee7a m\u1ed9t h\u1ec7 th\u1ed1ng CRM bao g\u1ed3m g\u00ec?<br \/>\nA. Ch\u1ec9 ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng.<br \/>\nB. C\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch v\u00e0 t\u00edch h\u1ee3p marketing.<br \/>\nC. H\u1ec7 th\u1ed1ng k\u1ebf to\u00e1n t\u00e0i ch\u00ednh.<br \/>\nD. C\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM bao g\u1ed3m c\u00e1c th\u00e0nh ph\u1ea7n nh\u01b0 l\u01b0u tr\u1eef d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, ph\u00e2n t\u00edch h\u00e0nh vi v\u00e0 t\u00edch h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng marketing \u0111\u1ec3 h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p.<\/p>\n<p>C\u00e2u h\u1ecfi 4: Ph\u1ea7n m\u1ec1m CRM ph\u1ed5 bi\u1ebfn n\u00e0o sau \u0111\u00e2y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i?<br \/>\nA. Microsoft Word.<br \/>\nB. Salesforce.<br \/>\nC. Adobe Photoshop.<br \/>\nD. Google Sheets.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Salesforce l\u00e0 m\u1ed9t trong nh\u1eefng ph\u1ea7n m\u1ec1m CRM h\u00e0ng \u0111\u1ea7u, cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, b\u00e1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n.<\/p>\n<p>C\u00e2u h\u1ecfi 5: CRM gi\u00fap doanh nghi\u1ec7p trong vi\u1ec7c g\u00ec?<br \/>\nA. Qu\u1ea3n l\u00fd kho h\u00e0ng.<br \/>\nB. \u0110o l\u01b0\u1eddng v\u00e0 ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng.<br \/>\nC. Thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m.<br \/>\nD. Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ec3 ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u v\u00e0 c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5.<\/p>\n<p>C\u00e2u h\u1ecfi 6: Vai tr\u00f2 c\u1ee7a d\u1eef li\u1ec7u trong CRM l\u00e0 g\u00ec?<br \/>\nA. Ch\u1ec9 d\u00f9ng \u0111\u1ec3 l\u01b0u tr\u1eef.<br \/>\nB. L\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kinh doanh.<br \/>\nC. D\u00f9ng \u0111\u1ec3 thi\u1ebft k\u1ebf giao di\u1ec7n.<br \/>\nD. L\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3ng c\u00e1o tr\u1ef1c ti\u1ebfp.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: D\u1eef li\u1ec7u trong CRM \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u00e2n t\u00edch xu h\u01b0\u1edbng kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3.<\/p>\n<p>C\u00e2u h\u1ecfi 7: Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e2n \u0111o\u1ea1n trong CRM d\u1ef1a tr\u00ean y\u1ebfu t\u1ed1 n\u00e0o?<br \/>\nA. Ch\u1ec9 \u0111\u1ed9 tu\u1ed5i.<br \/>\nB. \u0110\u1eb7c \u0111i\u1ec3m nh\u00e2n kh\u1ea9u h\u1ecdc, h\u00e0nh vi v\u00e0 gi\u00e1 tr\u1ecb.<br \/>\nC. M\u00e0u s\u1eafc y\u00eau th\u00edch.<br \/>\nD. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Ph\u00e2n \u0111o\u1ea1n kh\u00e1ch h\u00e0ng trong CRM d\u1ef1a tr\u00ean c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 nh\u00e2n kh\u1ea9u h\u1ecdc, h\u00e0nh vi mua s\u1eafm v\u00e0 gi\u00e1 tr\u1ecb \u0111\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau marketing ch\u00ednh x\u00e1c.<\/p>\n<p>C\u00e2u h\u1ecfi 8: CRM t\u00edch h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn n\u00e0o \u0111\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3?<br \/>\nA. Ch\u1ec9 b\u1ed9 ph\u1eadn nh\u00e2n s\u1ef1.<br \/>\nB. B\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng v\u00e0 marketing.<br \/>\nC. B\u1ed9 ph\u1eadn s\u1ea3n xu\u1ea5t.<br \/>\nD. B\u1ed9 ph\u1eadn ph\u00e1p l\u00fd.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM t\u00edch h\u1ee3p b\u00e1n h\u00e0ng v\u00e0 marketing \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u, gi\u00fap c\u00e1c chi\u1ebfn d\u1ecbch qu\u1ea3ng c\u00e1o hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 t\u0103ng doanh thu.<\/p>\n<p>C\u00e2u h\u1ecfi 9: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u trong CRM gi\u00fap g\u00ec?<br \/>\nA. Thi\u1ebft k\u1ebf l\u1ea1i s\u1ea3n ph\u1ea9m.<br \/>\nB. D\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c.<br \/>\nC. Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh.<br \/>\nD. Ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Ph\u00e2n t\u00edch d\u1eef li\u1ec7u CRM cung c\u1ea5p insights v\u1ec1 h\u00e0nh vi kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p d\u1ef1 \u0111o\u00e1n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c k\u1ecbp th\u1eddi.<\/p>\n<p>C\u00e2u h\u1ecfi 10: Th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn khi tri\u1ec3n khai CRM l\u00e0 g\u00ec?<br \/>\nA. Thi\u1ebfu nh\u00e2n vi\u00ean.<br \/>\nB. Kh\u00f3 kh\u0103n trong t\u00edch h\u1ee3p d\u1eef li\u1ec7u v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<br \/>\nC. V\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1ea3n ph\u1ea9m.<br \/>\nD. Thi\u1ebfu kh\u00e1ch h\u00e0ng.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Tri\u1ec3n khai CRM th\u01b0\u1eddng g\u1eb7p th\u00e1ch th\u1ee9c v\u1ec1 t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3 v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng, d\u1eabn \u0111\u1ebfn ch\u1eadm tr\u1ec5.<\/p>\n<p>C\u00e2u h\u1ecfi 11: CRM di \u0111\u1ed9ng (Mobile CRM) mang l\u1ea1i l\u1ee3i \u00edch g\u00ec?<br \/>\nA. Ch\u1ec9 l\u01b0u tr\u1eef d\u1eef li\u1ec7u.<br \/>\nB. Cho ph\u00e9p truy c\u1eadp v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i qua thi\u1ebft b\u1ecb di \u0111\u1ed9ng.<br \/>\nC. Thi\u1ebft k\u1ebf website.<br \/>\nD. Qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Mobile CRM gi\u00fap nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng truy c\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i, t\u0103ng hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c.<\/p>\n<p>C\u00e2u h\u1ecfi 12: CRM x\u00e3 h\u1ed9i (Social CRM) t\u1eadp trung v\u00e0o y\u1ebfu t\u1ed1 n\u00e0o?<br \/>\nA. Ch\u1ec9 m\u1ea1ng x\u00e3 h\u1ed9i c\u00e1 nh\u00e2n.<br \/>\nB. T\u00edch h\u1ee3p m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u00e0 thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<br \/>\nC. Qu\u1ea3n l\u00fd n\u1ed9i b\u1ed9 doanh nghi\u1ec7p.<br \/>\nD. Ph\u00e2n t\u00edch t\u00e0i ch\u00ednh.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Social CRM s\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 Facebook ho\u1eb7c Twitter \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7.<\/p>\n<p>C\u00e2u h\u1ecfi 13: C\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng (metrics) trong CRM bao g\u1ed3m g\u00ec?<br \/>\nA. Ch\u1ec9 doanh thu.<br \/>\nB. T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng.<br \/>\nC. S\u1ed1 l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<br \/>\nD. Th\u1eddi ti\u1ebft.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: Metrics trong CRM nh\u01b0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng gi\u00fap \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a h\u1ec7 th\u1ed1ng v\u00e0 c\u1ea3i thi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n<p>C\u00e2u h\u1ecfi 14: V\u1ea5n \u0111\u1ec1 \u0111\u1ea1o \u0111\u1ee9c trong CRM li\u00ean quan \u0111\u1ebfn g\u00ec?<br \/>\nA. Ch\u1ec9 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u.<br \/>\nB. B\u1ea3o v\u1ec7 quy\u1ec1n ri\u00eang t\u01b0 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u h\u1ee3p ph\u00e1p.<br \/>\nC. Thi\u1ebft k\u1ebf giao di\u1ec7n.<br \/>\nD. Qu\u1ea3ng c\u00e1o s\u1ea3n ph\u1ea9m.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: CRM ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u1ea1o \u0111\u1ee9c b\u1eb1ng c\u00e1ch b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng kh\u1ecfi l\u1ea1m d\u1ee5ng, tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh nh\u01b0 GDPR.<\/p>\n<p>C\u00e2u h\u1ecfi 15: T\u01b0\u01a1ng lai c\u1ee7a CRM s\u1ebd ph\u00e1t tri\u1ec3n nh\u01b0 th\u1ebf n\u00e0o?<br \/>\nA. Kh\u00f4ng thay \u0111\u1ed5i.<br \/>\nB. T\u00edch h\u1ee3p AI v\u00e0 h\u1ecdc m\u00e1y \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n h\u00e0nh vi kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c h\u01a1n.<br \/>\nC. Ch\u1ec9 s\u1eed d\u1ee5ng th\u1ee7 c\u00f4ng.<br \/>\nD. Lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n.<br \/>\n\u0110\u00e1p \u00e1n: B.<br \/>\nGi\u1ea3i th\u00edch: T\u01b0\u01a1ng lai CRM s\u1ebd s\u1eed d\u1ee5ng AI v\u00e0 h\u1ecdc m\u00e1y \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u s\u00e2u h\u01a1n, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh v\u00e0 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n<p><button id=\"copyquestionsBtn\" type=\"button\" onclick=\"myFunction()\">Sao ch\u00e9p c\u00e2u h\u1ecfi<\/button>\u00a0\u00a0or\u00a0\u00a0<button id=\"genquestionsBtn\" class=\"genbtnstyle\" type=\"button\" onclick=\"myFunction1()\">T\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/button><\/p>\n<h3 id = \"3\"> Ph\u1ea7n 3: Ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 n\u0103ng l\u01b0\u1ee3ng: C\u00e2u h\u1ecfi \u0111\u1ed1 vui v\u1edbi c\u00f4ng ngh\u1ec7 AI <\/h3>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/zlqho9igH2Y\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi b\u1eb1ng AI<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html?refer=download_questions\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o c\u00e2u h\u1ecfi AI<\/a><\/div>\n<div class=\"p-style-b\">T\u1ea1o c\u00e2u h\u1ecfi cho b\u1ea5t k\u1ef3 ch\u1ee7 \u0111\u1ec1 n\u00e0o<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> T\u1ea1o m\u1ed9t c\u00e2u \u0111\u1ed1<\/a><\/div>\n<div class=\"p-style-b\">Mi\u1ec5n ph\u00ed 100% m\u00e3i m\u00e3i<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><script src=\"https:\/\/unpkg.com\/@popperjs\/core@2\"><\/script><br \/>\n<script src=\"https:\/\/unpkg.com\/tippy.js@6\"><\/script><\/p>\n<p><script type=\"text\/javascript\">\nfunction myFunction() {\nvar copyText = document.getElementById(\"copy_questions\");console.log(copyText.innerText);navigator.clipboard.writeText(copyText.innerText);\n}\nfunction myFunction1() {\n\u00a0  \u00a0 \u00a0 window.open(\"https:\/\/onlineexammaker.com\/features\/ai-question-generator.html\");\n\u00a0 }\nvar copy1, copy2;\n        tippy('#copyquestionsBtn', {\n        'content': \"Copy questions to clipboard\",\n       trigger: 'mouseenter',\n       'onCreate':function(instance){\n              copy1 = instance;\n       },\n       'onTrigger' : function(instance, event) {\n              copy2.hide();\n       }\n       });\n       tippy('#copyquestionsBtn', {\n       'content': \"Copied successfully\",\n       trigger: 'click',\n       'onCreate':function(instance){\n              copy2 = instance;\n       },\n       'onTrigger' : function(instance, event) {\n              copy1.hide();\n       }\n       });\ntippy('#genquestionsBtn', {\n        'content': \"Generate questions using AI for free\",\n         trigger: 'mouseenter'\n       });\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn chi\u1ebfn l\u01b0\u1ee3c v\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng ngh\u1ec7 \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd trong to\u00e0n b\u1ed9 v\u00f2ng [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":14841,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6049],"tags":[],"class_list":["post-67428","post","type-post","status-publish","format-standard","hentry","category-questions-answers-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - 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