{"id":55958,"date":"2025-04-13T07:51:17","date_gmt":"2025-04-13T07:51:17","guid":{"rendered":"https:\/\/onlineexammaker.com\/kb\/?p=55958"},"modified":"2025-04-13T07:51:17","modified_gmt":"2025-04-13T07:51:17","slug":"what-are-customer-success-skills-how-to-assess-them-21","status":"publish","type":"post","link":"https:\/\/onlineexammaker.com\/kb\/vi\/what-are-customer-success-skills-how-to-assess-them-21\/","title":{"rendered":"K\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00fang?"},"content":{"rendered":"<p> Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p c\u00f3 m\u1ee5c ti\u00eau \u0111\u1ea7y tham v\u1ecdng v\u1ec1 t\u0103ng tr\u01b0\u1edfng v\u00e0 duy tr\u00ec. \u0110i\u1ec1u c\u1ed1t y\u1ebfu \u0111\u1ed1i v\u1edbi CSM l\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng ho\u1eb7c k\u1ebft qu\u1ea3 mong mu\u1ed1n t\u1eeb s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p cho kh\u00e1ch h\u00e0ng. M\u1eb7t kh\u00e1c, vi\u1ec7c thu\u00ea \u0111\u00fang nh\u00f3m th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap c\u00e1c t\u1ed5 ch\u1ee9c duy tr\u00ec m\u1ed1i quan h\u1ec7 b\u1ec1n ch\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd ch\u1ec9 ra nh\u1eefng k\u1ef9 n\u0103ng ch\u00ednh m\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea7n n\u1eafm v\u1eefng, c\u00e1ch ki\u1ec3m tra nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y trong qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng v\u00e0 c\u00e1ch ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u00f3m c\u1ee7a b\u1ea1n.<\/p>\n<div class=\"article_toc\"> M\u1ee5c l\u1ee5c<\/div>\n<ul class=\"article_index\">\n<li><a href=\"#a1\">K\u1ef9 n\u0103ng c\u1ee7a Qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/a><\/li>\n<li> <a href=\"#a2\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn?<\/a><\/li>\n<li> <a href=\"#a3\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng c\u1ee7a nh\u00e2n vi\u00ean trong nh\u00f3m c\u1ee7a b\u1ea1n?<\/a><\/li>\n<\/ul>\n<h2 id=\"a1\">K\u1ef9 n\u0103ng c\u1ee7a Qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2025\/01\/Customer-Success-skills-assessment.webp\" alt=\"\" \/><\/p>\n<p> Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p ch\u1eb7t ch\u1ebd gi\u1eefa c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp, k\u1ef9 thu\u1eadt v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. C\u00e1c k\u1ef9 n\u0103ng ch\u00ednh m\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ea3i c\u00f3 \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea trong danh s\u00e1ch sau:<\/p>\n<p> <strong>K\u1ef9 n\u0103ng giao ti\u1ebfp<\/strong><br \/>\n CSM ph\u1ea3i l\u00e0 ng\u01b0\u1eddi giao ti\u1ebfp t\u1ed1t: b\u1eb1ng v\u0103n b\u1ea3n v\u00e0 l\u1eddi n\u00f3i. Giao ti\u1ebfp r\u00f5 r\u00e0ng, s\u00fac t\u00edch gi\u00fap CSM x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, gi\u1ea3i th\u00edch m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u quan tr\u1ecdng kh\u00f4ng k\u00e9m l\u00e0 l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i g\u00ec v\u1ec1 nhu c\u1ea7u v\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd.<\/p>\n<p> <strong>S\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/strong><br \/>\n Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ee5 thu\u1ed9c v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c c\u1ed1 g\u1eafng hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m kh\u00f3 kh\u0103n c\u1ee7a h\u1ecd v\u00e0 gi\u1ea3i quy\u1ebft ch\u00fang. M\u1ed9t CSM \u0111\u1ed3ng c\u1ea3m c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c s\u1ef1 th\u1ea5t v\u1ecdng t\u1eeb g\u00f3c nh\u00ecn c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3.<\/p>\n<p> <strong>Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 t\u01b0 duy ph\u1ea3n bi\u1ec7n<\/strong><br \/>\n CSM th\u01b0\u1eddng ph\u1ea3i gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ho\u1eb7c gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng v\u1edbi s\u1ea3n ph\u1ea9m. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ea1nh m\u1ebd cho ph\u00e9p CSM t\u00ecm ra gi\u1ea3i ph\u00e1p nhanh h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n<p> <strong>Ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m<\/strong><br \/>\n B\u1ea5t k\u1ef3 ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng ph\u1ea3i c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. CSM ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng ch\u1ec9 d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u00fang h\u01b0\u1edbng \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ea3n ph\u1ea9m v\u00e0 cung c\u1ea5p t\u01b0 v\u1ea5n s\u00e1ng su\u1ed1t khi c\u00f3 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/p>\n<p> <strong>Qu\u1ea3n l\u00fd quan h\u1ec7<\/strong><br \/>\n V\u1edbi b\u1ea5t k\u1ef3 CSM n\u00e0o, vi\u1ec7c ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c c\u00e1c m\u1ed1i quan h\u1ec7 th\u01b0\u1eddng l\u00e0 tr\u00e1ch nhi\u1ec7m ch\u00ednh trong vi\u1ec7c x\u00e2y d\u1ef1ng ho\u1eb7c duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb. K\u1ef9 n\u0103ng n\u00e0y th\u1ea5m nhu\u1ea7n ngh\u1ec7 thu\u1eadt qu\u1ea3n l\u00fd k\u1ef3 v\u1ecdng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 sau \u0111\u00f3 t\u1ea1o ra l\u00f2ng trung th\u00e0nh trong s\u1ed1 h\u1ecd theo th\u1eddi gian.<\/p>\n<p> <strong>K\u1ef9 n\u0103ng ph\u00e2n t\u00edch<\/strong><br \/>\n M\u1ed9t CSM ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng t\u1eadn d\u1ee5ng d\u1eef li\u1ec7u v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u1ec3 theo d\u00f5i th\u00e0nh c\u00f4ng c\u1ee7a h\u1ecd trong vi\u1ec7c t\u00ecm hi\u1ec3u nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 x\u00e1c \u0111\u1ecbnh nh\u1eefng ng\u01b0\u1eddi c\u00f3 nguy c\u01a1 r\u1eddi b\u1ecf. \u0110i\u1ec1u n\u00e0y n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ecbnh h\u00ecnh c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c trong t\u01b0\u01a1ng lai.<\/p>\n<h2 id=\"a\"> L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn?<\/h2>\n<p>M\u1ed9t b\u00e0i ki\u1ec3m tra \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng \u0111\u00fang c\u00e1ch s\u1ebd gi\u00fap b\u1ea1n t\u00ecm ra li\u1ec7u b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 \u0111ang tuy\u1ec3n d\u1ee5ng \u1ee9ng vi\u00ean t\u1ed1t nh\u1ea5t cho vai tr\u00f2 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng hay kh\u00f4ng. Sau \u0111\u00e2y l\u00e0 c\u00e1ch b\u1ea1n th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn.<\/p>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/bv7AAAyFOo4\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">T\u1ea1o b\u00e0i ki\u1ec3m tra\/b\u00e0i ki\u1ec3m tra ti\u1ebfp theo c\u1ee7a b\u1ea1n v\u1edbi OnlineExamMaker<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> B\u1eaft \u0111\u1ea7u mi\u1ec5n ph\u00ed<\/a><\/div>\n<div class=\"p-style-b\">SAAS, mi\u1ec5n ph\u00ed m\u00e3i m\u00e3i<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/lan.html?refer=blog_btn\">On-Premise: T\u1ea3i xu\u1ed1ng<\/a><\/div>\n<div class=\"p-style-b\">Quy\u1ec1n s\u1edf h\u1eefu d\u1eef li\u1ec7u 100%<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>B\u01b0\u1edbc 1: Chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi \u0111\u00e1nh gi\u00e1<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-3-edit-questions.webp\" alt=\"\"><\/p>\n<p> C\u00e1c c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m, d\u1ef1a tr\u00ean t\u00ecnh hu\u1ed1ng v\u00e0 c\u00e2u h\u1ecfi tr\u1ea3 l\u1eddi ng\u1eafn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean n\u1ec1n t\u1ea3ng nh\u01b0 OnlineExamMaker. B\u1ea1n c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t t\u00ecnh hu\u1ed1ng m\u00e0 \u1ee9ng vi\u00ean c\u1ea7n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng ho\u1eb7c gi\u1ea3i th\u00edch c\u00e1ch h\u1ecd s\u1ebd \u0111\u01b0a m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi l\u00ean t\u00e0u.<\/p>\n<p> N\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea1o c\u00e2u h\u1ecfi ki\u1ec3m tra th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng AI, h\u00e3y th\u1eed OnlineExamMaker AI Question Generator. Kh\u1edfi ch\u1ea1y c\u00f4ng c\u1ee5 AI, sau \u0111\u00f3 nh\u1eadp ch\u1ee7 \u0111\u1ec1 v\u1ec1 th\u00e0nh c\u00f4ng t\u00f9y ch\u1ec9nh \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng t\u1ea1o c\u00e2u h\u1ecfi.<\/p>\n<p> <strong>B\u01b0\u1edbc 2: K\u1ebft h\u1ee3p c\u00e1c nhi\u1ec7m v\u1ee5 nh\u1eadp vai ho\u1eb7c m\u00f4 ph\u1ecfng<\/strong><\/p>\n<p> \u0110\u1ed1i v\u1edbi ph\u1ea7n sau, h\u00e3y th\u00eam m\u1ed9t b\u00e0i ki\u1ec3m tra th\u1ef1c t\u1ebf &#8211; m\u00f4 ph\u1ecfng &#8211; \u1ee9ng vi\u00ean ph\u1ea3i giao ti\u1ebfp v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng \u1ea3o. Theo c\u00e1ch n\u00e0y, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 xem x\u00e9t c\u00e1ch c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a \u1ee9ng vi\u00ean, c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng \u0111\u1ed3ng c\u1ea3m c\u1ee7a \u1ee9ng vi\u00ean, ho\u1ea1t \u0111\u1ed9ng theo th\u1eddi gian th\u1ef1c.<\/p>\n<p> <strong>B\u01b0\u1edbc 3: T\u1ea1o m\u1ed9t \u0111\u00e1nh gi\u00e1 m\u1edbi<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-1-create-exam.webp\" alt=\"\"><\/p>\n<p> Trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n OnlineExamMaker, nh\u1ea5n n\u00fat &quot;New exam&quot; \u0111\u1ec3 t\u1ea1o b\u00e0i \u0111\u00e1nh gi\u00e1 m\u1edbi. Trong b\u01b0\u1edbc n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 c\u00e1 nh\u00e2n h\u00f3a ti\u00eau \u0111\u1ec1 b\u00e0i \u0111\u00e1nh gi\u00e1, th\u00eam t\u1eeb kh\u00f3a, ch\u1ec9nh s\u1eeda m\u00f4 t\u1ea3 b\u00e0i \u0111\u00e1nh gi\u00e1 v\u00e0 th\u00eam h\u00ecnh \u1ea3nh l\u00e0m b\u00eca.<\/p>\n<p> <strong>B\u01b0\u1edbc 4: Thi\u1ebft l\u1eadp \u0111\u00e1nh gi\u00e1 t\u00f9y ch\u1ec9nh<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-4-exam-settings.webp\" alt=\"\"><\/p>\n<p> B\u1ea1n th\u01b0\u1eddng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh giao di\u1ec7n \u0111\u00e1nh gi\u00e1 c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1ch ch\u1ecdn ch\u1ee7 \u0111\u1ec1, \u0111i\u1ec1u ch\u1ec9nh m\u00e0u s\u1eafc v\u00e0 th\u00eam logo th\u01b0\u01a1ng hi\u1ec7u. H\u01a1n n\u1eefa, b\u1ea1n c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh th\u1eddi gian ki\u1ec3m tra, bi\u1ec3u m\u1eabu \u0111\u0103ng k\u00fd, ch\u1ec9 \u0111\u1ecbnh tr\u01b0\u1edbc \u0111i\u1ec3m ho\u1eb7c \u0111i\u1ec3m s\u1ed1 cho c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang trong khi th\u00eam c\u00e2u h\u1ecfi.<\/p>\n<p> <strong>B\u01b0\u1edbc 5: Xem l\u1ea1i \u0111i\u1ec3m v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/report-student-overview.png\" alt=\"\"><\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng cho c\u00e1c \u1ee9ng vi\u00ean sau khi b\u1ea1n ph\u00e1t h\u00e0nh b\u00e0i ki\u1ec3m tra. Sau khi b\u00e0i ki\u1ec3m tra ho\u00e0n t\u1ea5t, OnlineExamMaker s\u1ebd ch\u1ea5m \u0111i\u1ec3m ngay l\u1eadp t\u1ee9c c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi cho b\u1ea1n, gi\u1ea3i ph\u00f3ng nhi\u1ec1u th\u1eddi gian h\u01a1n cho b\u1ea1n v\u00e0 t\u1ea1o ngay c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft. Nh\u1eefng b\u00e1o c\u00e1o n\u00e0y s\u1ebd cho ph\u00e9p b\u1ea1n xem x\u00e9t \u0111i\u1ec3m m\u1ea1nh c\u1ee7a \u1ee9ng vi\u00ean v\u00e0 c\u00e1c l\u0129nh v\u1ef1c m\u00e0 \u1ee9ng vi\u00ean c\u1ea7n th\u1ef1c h\u00e0nh th\u00eam.<\/p>\n<h2 id=\"a3\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng c\u1ee7a nh\u00e2n vi\u00ean trong nh\u00f3m c\u1ee7a b\u1ea1n?<\/h2>\n<p> Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n trong nh\u00f3m c\u1ee7a b\u1ea1n.<\/p>\n<p> <strong>Cung c\u1ea5p \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n th\u01b0\u1eddng xuy\u00ean<\/strong><br \/>\n \u0110\u00e0o t\u1ea1o th\u01b0\u1eddng xuy\u00ean v\u1ec1 ki\u1ebfn th\u1ee9c s\u1ea3n ph\u1ea9m, giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 r\u1ea5t quan tr\u1ecdng. T\u1ed5 ch\u1ee9c c\u00e1c h\u1ed9i th\u1ea3o v\u00e0 h\u1ed9i th\u1ea3o tr\u1ef1c tuy\u1ebfn th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 nh\u00f3m c\u1ee7a b\u1ea1n lu\u00f4n c\u1eadp nh\u1eadt c\u00e1c t\u00ednh n\u0103ng m\u1edbi, ph\u01b0\u01a1ng ph\u00e1p hay nh\u1ea5t v\u00e0 nhu c\u1ea7u thay \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p> <strong>Khuy\u1ebfn kh\u00edch c\u1ed1 v\u1ea5n v\u00e0 h\u1ecdc h\u1ecfi l\u1eabn nhau<\/strong><br \/>\n Gh\u00e9p c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m \u00edt kinh nghi\u1ec7m h\u01a1n v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea5p cao \u0111\u1ec3 th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng c\u1ed1 v\u1ea5n. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p chia s\u1ebb ki\u1ebfn th\u1ee9c v\u00e0 gi\u00fap n\u00e2ng cao h\u01a1n n\u1eefa c\u00e1c k\u1ef9 n\u0103ng giao ti\u1ebfp gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n<div class=\"refer_box\">\n<p class=\"refer_box_title\"> M\u1eb9o chuy\u00ean nghi\u1ec7p<\/p>\n<p class=\"refer_box_text\"> B\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c \u0111\u00e1nh gi\u00e1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn h\u1ea5p d\u1eabn b\u1eb1ng <a href=\"https:\/\/onlineexammaker.com?refer=blog_refer\">c\u00f4ng c\u1ee5 \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn mi\u1ec5n ph\u00ed<\/a> c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<\/div>\n<p> <strong>S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n<\/strong><br \/>\n Thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 hi\u1ec3u nh\u00f3m c\u1ee7a b\u1ea1n c\u1ea7n c\u1ea3i thi\u1ec7n \u1edf \u0111\u00e2u. S\u1eed d\u1ee5ng nh\u1eefng ph\u1ea3n h\u1ed3i n\u00e0y \u0111\u1ec3 chia s\u1ebb v\u1edbi c\u00e1c th\u00e0nh vi\u00ean c\u00f2n l\u1ea1i trong nh\u00f3m, qua \u0111\u00f3 t\u1ea1o n\u00ean v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn trong h\u1ecd.<\/p>\n<p> <strong>Th\u00fac \u0111\u1ea9y \u0111\u00e0o t\u1ea1o s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/strong><br \/>\n S\u1ef1 \u0111\u1ed3ng c\u1ea3m l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng c\u1ed1t l\u00f5i trong th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111\u00e0o t\u1ea1o c\u1ee5 th\u1ec3 h\u01a1n v\u1ec1 vi\u1ec7c hi\u1ec3u c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn v\u00e0 th\u1ea5u hi\u1ec3u. \u0110i\u1ec1u n\u00e0y s\u1ebd c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n<p> Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng n\u1eb1m \u1edf trung t\u00e2m c\u1ee7a b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng b\u1ec1n ch\u1eb7t, l\u00e2u d\u00e0i n\u00e0o v\u00e0 t\u1ea5t nhi\u00ean, c\u1ea7n c\u00f3 m\u1ed9t b\u1ed9 k\u1ef9 n\u0103ng nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. M\u1ed9t \u0111\u00e1nh gi\u00e1 c\u00f3 c\u1ea5u tr\u00fac tr\u1ef1c tuy\u1ebfn, ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u1eefng \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c t\u1ea1o tr\u00ean OnlineExamMaker, s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n s\u1ebd thu\u00ea \u0111\u01b0\u1ee3c nh\u1eefng ng\u01b0\u1eddi ph\u00f9 h\u1ee3p, nh\u1eefng ng\u01b0\u1eddi s\u1ebd gi\u00fap h\u01b0\u1edbng t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng tr\u01b0\u1edfng kinh doanh. \u0110\u00e0o t\u1ea1o v\u00e0 h\u1ed7 tr\u1ee3 li\u00ean t\u1ee5c cho nh\u00f3m c\u1ee7a b\u1ea1n c\u0169ng s\u1ebd gi\u00fap ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng c\u1ee7a h\u1ecd theo th\u1eddi gian. OnlineExamMaker cho ph\u00e9p b\u1ea1n t\u1ea1o \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p, cung c\u1ea5p ch\u1ea5m \u0111i\u1ec3m t\u1ef1 \u0111\u1ed9ng v\u00e0 \u0111\u01b0a ra nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u1ea1n trong n\u1ed7 l\u1ef1c tuy\u1ec3n d\u1ee5ng v\u00e0 gi\u1eef ch\u00e2n nh\u1eefng nh\u00e2n t\u00e0i gi\u1ecfi nh\u1ea5t trong th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p c\u00f3 m\u1ee5c ti\u00eau \u0111\u1ea7y tham v\u1ecdng v\u1ec1 t\u0103ng tr\u01b0\u1edfng v\u00e0 duy tr\u00ec. \u0110i\u1ec1u c\u1ed1t y\u1ebfu \u0111\u1ed1i v\u1edbi CSM l\u00e0 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng ho\u1eb7c k\u1ebft qu\u1ea3 mong mu\u1ed1n t\u1eeb s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p cho kh\u00e1ch h\u00e0ng. M\u1eb7t [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":48184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6331],"tags":[],"class_list":["post-55958","post","type-post","status-publish","format-standard","hentry","category-skills-and-knowledge-vi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>K\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00fang? - OnlineExamMaker Blog<\/title>\n<meta name=\"description\" content=\"Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p c\u00f3 m\u1ee5c ti\u00eau \u0111\u1ea7y tham v\u1ecdng v\u1ec1 t\u0103ng tr\u01b0\u1edfng v\u00e0 duy tr\u00ec. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd ch\u1ec9 ra nh\u1eefng k\u1ef9 n\u0103ng ch\u00ednh m\u00e0 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea7n n\u1eafm v\u1eefng, c\u00e1ch ki\u1ec3m tra nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y trong qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng v\u00e0 c\u00e1ch ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u00f3m c\u1ee7a b\u1ea1n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlineexammaker.com\/kb\/vi\/what-are-customer-success-skills-how-to-assess-them-21\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"K\u1ef9 n\u0103ng th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00fang? - OnlineExamMaker Blog\" \/>\n<meta property=\"og:description\" content=\"Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng bao g\u1ed3m m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p c\u00f3 m\u1ee5c ti\u00eau \u0111\u1ea7y tham v\u1ecdng v\u1ec1 t\u0103ng tr\u01b0\u1edfng v\u00e0 duy tr\u00ec. 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