{"id":55725,"date":"2025-04-13T02:54:16","date_gmt":"2025-04-13T02:54:16","guid":{"rendered":"https:\/\/onlineexammaker.com\/kb\/?p=55725"},"modified":"2025-04-13T02:54:16","modified_gmt":"2025-04-13T02:54:16","slug":"what-are-customer-success-skills-how-to-assess-them-20","status":"publish","type":"post","link":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/","title":{"rendered":"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir?"},"content":{"rendered":"<p> M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda istekli hedeflere sahip olan t\u00fcm i\u015f y\u00f6nlerini kapsar. M\u00fc\u015fteri memnuniyeti veya m\u00fc\u015fteriye sunulan \u00fcr\u00fcn veya hizmetten istenen sonu\u00e7lar\u0131 sa\u011flamak CSM i\u00e7in esast\u0131r. \u00d6te yandan, do\u011fru m\u00fc\u015fteri ba\u015far\u0131 ekibini i\u015fe almak, kurulu\u015flar\u0131n m\u00fc\u015fterilerle g\u00fc\u00e7l\u00fc ili\u015fkiler s\u00fcrd\u00fcrmesine yard\u0131mc\u0131 olacakt\u0131r. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.<\/p>\n<div class=\"article_toc\"> \u0130\u00e7indekiler<\/div>\n<ul class=\"article_index\">\n<li><a href=\"#a1\">M\u00fc\u015fteri Ba\u015far\u0131 Y\u00f6neticisi Becerileri Nelerdir?<\/a><\/li>\n<li> <a href=\"#a2\">M\u00fc\u015fteri Ba\u015far\u0131 Becerileri De\u011ferlendirmesi \u00c7evrimi\u00e7i Olarak Nas\u0131l Yap\u0131l\u0131r?<\/a><\/li>\n<li> <a href=\"#a3\">Ekibinizdeki \u00c7al\u0131\u015fanlar\u0131n M\u00fc\u015fteri Ba\u015far\u0131s\u0131 Becerilerini Nas\u0131l Geli\u015ftirebilirsiniz?<\/a><\/li>\n<\/ul>\n<h2 id=\"a1\">M\u00fc\u015fteri Ba\u015far\u0131 Y\u00f6neticisi Becerileri Nelerdir?<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2025\/01\/Customer-Success-skills-assessment.webp\" alt=\"\" \/><\/p>\n<p> M\u00fc\u015fteri ba\u015far\u0131s\u0131, ki\u015fileraras\u0131, teknik ve problem \u00e7\u00f6zme becerilerinin yak\u0131n bir kombinasyonunu gerektirir. Ba\u015far\u0131l\u0131 bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin sahip olmas\u0131 gereken temel beceriler a\u015fa\u011f\u0131dakilerde listelenmi\u015ftir:<\/p>\n<p> <strong>\u0130leti\u015fim becerileri<\/strong><br \/>\n CSM iyi bir ileti\u015fimci olmal\u0131d\u0131r: yaz\u0131l\u0131 ve s\u00f6zl\u00fc. Net, \u00f6zl\u00fc ileti\u015fim, CSM&#39;lerin m\u00fc\u015fterilerle ili\u015fkilerini kurmalar\u0131na, baz\u0131 \u00f6zellikleri a\u00e7\u0131klamalar\u0131na ve sorunlar\u0131 etkili bir \u015fekilde \u00e7\u00f6zmelerine yard\u0131mc\u0131 olur. M\u00fc\u015fterinin ihtiya\u00e7lar\u0131 ve endi\u015feleri hakk\u0131nda ne s\u00f6yledi\u011fini a\u00e7\u0131k\u00e7a anlamak i\u00e7in dinlemek de ayn\u0131 derecede \u00f6nemli olacakt\u0131r.<\/p>\n<p> <strong>Empati<\/strong><br \/>\n M\u00fc\u015fteri ba\u015far\u0131s\u0131 tamamen m\u00fc\u015fterinin deneyimiyle ilgilidir ve empati, onlar\u0131n sorun noktalar\u0131n\u0131 anlamaya ve bunlar\u0131 \u00e7\u00f6zmeye \u00e7al\u0131\u015fma konusunda uzun bir yol kat eder. Empatik bir CSM, hayal k\u0131r\u0131kl\u0131klar\u0131n\u0131 m\u00fc\u015fterinin bak\u0131\u015f a\u00e7\u0131s\u0131ndan anlayabilir ve belirli ihtiya\u00e7lar\u0131 kar\u015f\u0131layan \u00e7\u00f6z\u00fcmler sunabilir.<\/p>\n<p> <strong>Problem \u00e7\u00f6zme ve ele\u015ftirel d\u00fc\u015f\u00fcnme<\/strong><br \/>\n CSM&#39;ler genellikle m\u00fc\u015fteri \u015fikayetlerini \u00e7\u00f6zmek, sorunlar\u0131 gidermek veya m\u00fc\u015fterilerin bir \u00fcr\u00fcnle ba\u015far\u0131ya ula\u015fmalar\u0131na yard\u0131mc\u0131 olmak zorundad\u0131r. G\u00fc\u00e7l\u00fc problem \u00e7\u00f6zme becerileri, CSM&#39;nin m\u00fc\u015fteri memnuniyeti i\u00e7in daha h\u0131zl\u0131 ve daha verimli \u00e7\u00f6z\u00fcmler bulmas\u0131n\u0131 sa\u011flar.<\/p>\n<p> <strong>\u00dcr\u00fcn bilgisi<\/strong><br \/>\n Herhangi bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin derin \u00fcr\u00fcn veya hizmet bilgisine sahip olmas\u0131 gerekir. CSM&#39;ler, m\u00fc\u015fterileri \u00fcr\u00fcn\u00fc en \u00fcst d\u00fczeye \u00e7\u0131karmak i\u00e7in do\u011fru y\u00f6ne y\u00f6nlendirebilmeli ve sorunlar ortaya \u00e7\u0131kt\u0131\u011f\u0131nda bilgilendirilmi\u015f dan\u0131\u015fmanl\u0131k sa\u011flayabilmelidir.<\/p>\n<p> <strong>\u0130li\u015fki y\u00f6netimi<\/strong><br \/>\n Herhangi bir CSM ile ili\u015fkilerin s\u00fcrekli geli\u015ftirilmesi, de\u011ferli m\u00fc\u015fterilerle bir ili\u015fki kurman\u0131n veya s\u00fcrd\u00fcrmenin temel sorumlulu\u011fudur. Bu beceri, m\u00fc\u015fterilerin beklentilerini ve memnuniyetini y\u00f6netme ve ard\u0131ndan zamanla aralar\u0131nda sadakat olu\u015fturma sanat\u0131n\u0131 a\u015f\u0131lar.<\/p>\n<p> <strong>Analitik beceriler<\/strong><br \/>\n Bir CSM, m\u00fc\u015fterilerinin ihtiya\u00e7lar\u0131n\u0131 anlamak ve m\u00fc\u015fteri kaybetme riski ta\u015f\u0131yanlar\u0131 belirlemek i\u00e7in m\u00fc\u015fterilerinin ba\u015far\u0131lar\u0131n\u0131 takip etmek amac\u0131yla verilerden yararlanabilmelidir. M\u00fc\u015fteri deneyimini iyile\u015ftirir ve gelecekteki etkile\u015fim stratejilerini \u015fekillendirir.<\/p>\n<h2 id=\"a\"> M\u00fc\u015fteri Ba\u015far\u0131 Becerileri De\u011ferlendirmesi \u00c7evrimi\u00e7i Olarak Nas\u0131l Yap\u0131l\u0131r?<\/h2>\n<p>Do\u011fru \u015fekilde olu\u015fturulmu\u015f bir test, m\u00fc\u015fteri ba\u015far\u0131s\u0131 rol\u00fc i\u00e7in ger\u00e7ekten en iyi aday\u0131 i\u015fe al\u0131p almad\u0131\u011f\u0131n\u0131z\u0131 anlaman\u0131za yard\u0131mc\u0131 olacakt\u0131r. \u0130\u015fte \u00e7evrimi\u00e7i olarak m\u00fc\u015fteri ba\u015far\u0131s\u0131 becerileri de\u011ferlendirmesinin nas\u0131l ger\u00e7ekle\u015ftirilece\u011fi.<\/p>\n<div class=\"embed_video_blog\">\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"margin-bottom:16px;\">\n <iframe class=\"embed-responsive-item\" src=\"https:\/\/www.youtube.com\/embed\/bv7AAAyFOo4\"><\/iframe>\n<\/div>\n<\/div>\n<div class=\"getstarted-container\">\n<p style=\"margin-bottom: 13px;\">OnlineExamMaker ile Sonraki S\u0131nav\u0131n\u0131z\u0131\/S\u0131nav\u0131n\u0131z\u0131 Olu\u015fturun<\/p>\n<div class=\"blog_double_btn clearfix\">\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/sign-up.html?refer=blog_btn\"> \u00dccretsiz Ba\u015flay\u0131n<\/a><\/div>\n<div class=\"p-style-b\">SAAS, sonsuza kadar \u00fccretsiz<\/div>\n<\/div>\n<div class=\"col-sm-6  col-xs-12\">\n<div class=\"p-style-a\"><a class=\"get_started_btn\" href=\"https:\/\/onlineexammaker.com\/lan.html?refer=blog_btn\">On-Premise: \u0130ndirmek<\/a><\/div>\n<div class=\"p-style-b\">%100 veri sahipli\u011fi<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><strong>Ad\u0131m 1: De\u011ferlendirme sorular\u0131n\u0131 haz\u0131rlay\u0131n<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-3-edit-questions.webp\" alt=\"\"><\/p>\n<p> \u00c7oktan se\u00e7meli sorular, senaryo tabanl\u0131 ve k\u0131sa cevapl\u0131 sorular OnlineExamMaker gibi bir platformda yap\u0131labilir. Aday\u0131n bir m\u00fc\u015fteri i\u00e7in bir sorunu \u00e7\u00f6zmesi veya yeni bir m\u00fc\u015fteriyi nas\u0131l dahil edece\u011fini a\u00e7\u0131klamas\u0131 gereken bir senaryonuz olabilir.<\/p>\n<p> AI kullanarak m\u00fc\u015fteri ba\u015far\u0131 testi sorular\u0131 olu\u015fturmak istiyorsan\u0131z, OnlineExamMaker AI Soru Olu\u015fturucu&#39;yu deneyin. AI arac\u0131n\u0131 ba\u015flat\u0131n, ard\u0131ndan sorular\u0131 otomatik olarak olu\u015fturmak i\u00e7in \u00f6zel ba\u015far\u0131 hakk\u0131nda konular girin.<\/p>\n<p> <strong>Ad\u0131m 2: Rol yapma veya sim\u00fclasyon g\u00f6revlerini dahil edin<\/strong><\/p>\n<p> \u0130kinci k\u0131s\u0131m i\u00e7in, pratik bir test sim\u00fclasyonu ekleyin &#8211; bir aday sanal bir m\u00fc\u015fteriyle ileti\u015fim kurmal\u0131d\u0131r. Bu \u015fekilde, onun ileti\u015fim ve problem \u00e7\u00f6zme becerilerinin yan\u0131 s\u0131ra empati yetene\u011finin ger\u00e7ek zamanl\u0131 olarak nas\u0131l \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 inceleyebilirsiniz.<\/p>\n<p> <strong>Ad\u0131m 3: Yeni bir de\u011ferlendirme olu\u015fturun<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-1-create-exam.webp\" alt=\"\"><\/p>\n<p> OnlineExamMaker panosunda, yeni bir de\u011ferlendirme olu\u015fturmak i\u00e7in &quot;Yeni s\u0131nav&quot; d\u00fc\u011fmesine bas\u0131n. Bu ad\u0131mda, de\u011ferlendirme ba\u015fl\u0131\u011f\u0131n\u0131 ki\u015fiselle\u015ftirebilir, anahtar s\u00f6zc\u00fckler ekleyebilir, de\u011ferlendirme a\u00e7\u0131klamas\u0131n\u0131 d\u00fczenleyebilir ve kapak olarak bir resim ekleyebilirsiniz.<\/p>\n<p> <strong>Ad\u0131m 4: \u00d6zelle\u015ftirilmi\u015f de\u011ferlendirme ayarlar\u0131<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/s1-marketing-4-exam-settings.webp\" alt=\"\"><\/p>\n<p> De\u011ferlendirmenizin g\u00f6r\u00fcn\u00fcm\u00fcn\u00fc ve hissini genellikle temalar\u0131 se\u00e7erek, renkleri ayarlayarak ve marka logolar\u0131 ekleyerek \u00f6zelle\u015ftirebilirsiniz. Ayr\u0131ca, sorular\u0131 eklerken s\u0131nav s\u00fcresini, kay\u0131t formunu \u00f6zelle\u015ftirebilir, do\u011fru cevaplar i\u00e7in notlar\u0131 veya puanlar\u0131 \u00f6nceden atayabilirsiniz.<\/p>\n<p> <strong>Ad\u0131m 5: Puanlar\u0131 inceleyin ve sonucu analiz edin<\/strong><br \/>\n<img decoding=\"async\" src=\"https:\/\/onlineexammaker.com\/img\/guides-images\/report-student-overview.png\" alt=\"\"><\/p>\n<p>S\u0131nav\u0131 yay\u0131nlad\u0131ktan sonra m\u00fc\u015fteri ba\u015far\u0131 becerileri de\u011ferlendirmesini adaylarla payla\u015fabilirsiniz. S\u0131nav tamamland\u0131ktan sonra, OnlineExamMaker sizin i\u00e7in cevaplar\u0131 an\u0131nda derecelendirerek daha fazla zaman kazanman\u0131z\u0131 ve hemen ayr\u0131nt\u0131l\u0131 raporlar olu\u015fturman\u0131z\u0131 sa\u011flar. Bunlar, aday\u0131n g\u00fc\u00e7l\u00fc y\u00f6nlerini ve aday\u0131n daha fazla uygulamaya ihtiya\u00e7 duydu\u011fu alanlar\u0131 g\u00f6zden ge\u00e7irmenizi sa\u011flar.<\/p>\n<h2 id=\"a3\">Ekibinizdeki \u00c7al\u0131\u015fanlar\u0131n M\u00fc\u015fteri Ba\u015far\u0131s\u0131 Becerilerini Nas\u0131l Geli\u015ftirebilirsiniz?<\/h2>\n<p> Ekibinizde m\u00fc\u015fteri ba\u015far\u0131s\u0131 becerilerinin geli\u015fmeye devam etmesini sa\u011flamak i\u00e7in uygulayabilece\u011finiz stratejilerden baz\u0131lar\u0131 \u015funlard\u0131r.<\/p>\n<p> <strong>D\u00fczenli e\u011fitim ve geli\u015fim sunun<\/strong><br \/>\n \u00dcr\u00fcn bilgisi, m\u00fc\u015fteri ileti\u015fimi ve sorun \u00e7\u00f6zme konusunda d\u00fczenli e\u011fitim \u00f6nemlidir. Ekibinizi yeni \u00f6zellikler, en iyi uygulamalar ve m\u00fc\u015fterilerin de\u011fi\u015fen ihtiya\u00e7lar\u0131 konusunda g\u00fcncel tutacak d\u00fczenli at\u00f6lyeler ve web seminerleri d\u00fczenleyin.<\/p>\n<p> <strong>Mentorlu\u011fu ve akran \u00f6\u011frenimini te\u015fvik edin<\/strong><br \/>\n Daha az deneyimli ekip \u00fcyelerini, mentorlu\u011fu y\u00f6nlendirmek i\u00e7in k\u0131demli m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticileriyle e\u015fle\u015ftirin. Bu, bilgi payla\u015f\u0131m\u0131na olanak tan\u0131r ve ekip \u00fcyelerinin ki\u015fileraras\u0131 becerilerinin daha da geli\u015ftirilmesine yard\u0131mc\u0131 olur.<\/p>\n<div class=\"refer_box\">\n<p class=\"refer_box_title\"> Profesyonel \u0130pucu<\/p>\n<p class=\"refer_box_text\"> <a href=\"https:\/\/onlineexammaker.com?refer=blog_refer\">\u00dccretsiz \u00e7evrimi\u00e7i de\u011ferlendirme olu\u015fturucumuzla<\/a> ilgi \u00e7ekici \u00e7evrimi\u00e7i m\u00fc\u015fteri ba\u015far\u0131 de\u011ferlendirmeleri olu\u015fturabilirsiniz.<\/p>\n<\/div>\n<p> <strong>\u0130yile\u015ftirme i\u00e7in m\u00fc\u015fteri geri bildirimlerini kullan\u0131n<\/strong><br \/>\n Ekibinizin nerede iyile\u015ftirme yapmas\u0131 gerekti\u011fini anlamak i\u00e7in d\u00fczenli olarak m\u00fc\u015fteri geri bildirimleri toplay\u0131n. Bunlar\u0131 ekibin geri kalan\u0131yla payla\u015fmak i\u00e7in kullan\u0131n, b\u00f6ylece aralar\u0131nda bir iyile\u015ftirme k\u00fclt\u00fcr\u00fc a\u015f\u0131lay\u0131n.<\/p>\n<p> <strong>Empati e\u011fitimini te\u015fvik edin<\/strong><br \/>\n Empati, m\u00fc\u015fteri ba\u015far\u0131s\u0131nda temel bir beceridir ve m\u00fc\u015fterilerin duygular\u0131n\u0131 anlamak ve ihtiya\u00e7lar\u0131na \u00f6zen ve anlay\u0131\u015fla nas\u0131l yan\u0131t verilece\u011fi konusunda daha \u00f6zel e\u011fitimlerden yararlan\u0131labilir. Bu, m\u00fc\u015fteri memnuniyetini ve elde tutmay\u0131 iyile\u015ftirecektir.<\/p>\n<p> M\u00fc\u015fteri ba\u015far\u0131s\u0131, g\u00fc\u00e7l\u00fc ve uzun vadeli her m\u00fc\u015fteri ili\u015fkisinin merkezinde yer al\u0131r ve elbette bu i\u015fi etkili bir \u015fekilde yapmak i\u00e7in belirli bir beceri seti gerekir. OnlineExamMaker&#39;da olu\u015fturulanlar gibi \u00e7evrimi\u00e7i yap\u0131land\u0131r\u0131lm\u0131\u015f bir de\u011ferlendirme, m\u00fc\u015fteri memnuniyeti ve i\u015f b\u00fcy\u00fcmesine yard\u0131mc\u0131 olacak do\u011fru ki\u015fileri i\u015fe alaca\u011f\u0131n\u0131zdan emin olman\u0131z\u0131 sa\u011flar. Ekibinize s\u00fcrekli e\u011fitim ve destek sa\u011flamak da zamanla becerilerini geli\u015ftirmelerine yard\u0131mc\u0131 olacakt\u0131r. OnlineExamMaker, ki\u015fiselle\u015ftirilmi\u015f de\u011ferlendirmenizi olu\u015fturman\u0131za, otomatik notland\u0131rma sa\u011flaman\u0131za ve m\u00fc\u015fteri ba\u015far\u0131s\u0131nda en iyi yetene\u011fi i\u015fe alma ve elde tutma \u00e7aban\u0131zda size yard\u0131mc\u0131 olacak de\u011ferli i\u00e7g\u00f6r\u00fcler ortaya \u00e7\u0131karman\u0131za olanak tan\u0131r.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda istekli hedeflere sahip olan t\u00fcm i\u015f y\u00f6nlerini kapsar. M\u00fc\u015fteri memnuniyeti veya m\u00fc\u015fteriye sunulan \u00fcr\u00fcn veya hizmetten istenen sonu\u00e7lar\u0131 sa\u011flamak CSM i\u00e7in esast\u0131r. \u00d6te yandan, do\u011fru m\u00fc\u015fteri ba\u015far\u0131 ekibini i\u015fe almak, kurulu\u015flar\u0131n m\u00fc\u015fterilerle g\u00fc\u00e7l\u00fc ili\u015fkiler s\u00fcrd\u00fcrmesine yard\u0131mc\u0131 olacakt\u0131r. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":48184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6355],"tags":[],"class_list":["post-55725","post","type-post","status-publish","format-standard","hentry","category-skills-and-knowledge-tr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/\" \/>\n<meta property=\"og:site_name\" content=\"OnlineExamMaker Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-13T02:54:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2025\/01\/Customer-Success-skills-assessment.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"950\" \/>\n\t<meta property=\"og:image:height\" content=\"613\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Rebecca\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rebecca\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/\",\"url\":\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/\",\"name\":\"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog\",\"isPartOf\":{\"@id\":\"https:\/\/onlineexammaker.com\/kb\/#website\"},\"datePublished\":\"2025-04-13T02:54:16+00:00\",\"dateModified\":\"2025-04-13T02:54:16+00:00\",\"author\":{\"@id\":\"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/8447ed5937ab8046fa68476e432b32b2\"},\"description\":\"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.\",\"breadcrumb\":{\"@id\":\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/onlineexammaker.com\/kb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/onlineexammaker.com\/kb\/#website\",\"url\":\"https:\/\/onlineexammaker.com\/kb\/\",\"name\":\"OnlineExamMaker Blog\",\"description\":\"OnlineExamMaker\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/onlineexammaker.com\/kb\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/8447ed5937ab8046fa68476e432b32b2\",\"name\":\"Rebecca\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5f03edf06dd3745ea73e610a6d830a63?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5f03edf06dd3745ea73e610a6d830a63?s=96&r=g\",\"caption\":\"Rebecca\"},\"url\":\"https:\/\/onlineexammaker.com\/kb\/author\/rebeccaoem\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog","description":"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/","og_locale":"en_US","og_type":"article","og_title":"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog","og_description":"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.","og_url":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/","og_site_name":"OnlineExamMaker Blog","article_published_time":"2025-04-13T02:54:16+00:00","og_image":[{"width":950,"height":613,"url":"https:\/\/onlineexammaker.com\/kb\/wp-content\/uploads\/2025\/01\/Customer-Success-skills-assessment.webp","type":"image\/webp"}],"author":"Rebecca","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rebecca"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/","url":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/","name":"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir? - OnlineExamMaker Blog","isPartOf":{"@id":"https:\/\/onlineexammaker.com\/kb\/#website"},"datePublished":"2025-04-13T02:54:16+00:00","dateModified":"2025-04-13T02:54:16+00:00","author":{"@id":"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/8447ed5937ab8046fa68476e432b32b2"},"description":"M\u00fc\u015fteri ba\u015far\u0131s\u0131, b\u00fcy\u00fcme ve elde tutma konusunda iddial\u0131 hedeflere sahip olan i\u015fletmenin t\u00fcm y\u00f6nlerini kapsar. Bu makalede, bir m\u00fc\u015fteri ba\u015far\u0131 y\u00f6neticisinin hangi temel becerilere hakim olmas\u0131 gerekti\u011fini, i\u015fe al\u0131m s\u0131ras\u0131nda bu becerilerin nas\u0131l kontrol edilece\u011fini ve ekibinizde m\u00fc\u015fteri ba\u015far\u0131 becerilerinin nas\u0131l geli\u015ftirilece\u011fini g\u00f6sterece\u011fiz.","breadcrumb":{"@id":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onlineexammaker.com\/kb\/tr\/what-are-customer-success-skills-how-to-assess-them-20\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/onlineexammaker.com\/kb\/"},{"@type":"ListItem","position":2,"name":"M\u00fc\u015fteri Ba\u015far\u0131 Becerileri Nelerdir? Nas\u0131l De\u011ferlendirilir?"}]},{"@type":"WebSite","@id":"https:\/\/onlineexammaker.com\/kb\/#website","url":"https:\/\/onlineexammaker.com\/kb\/","name":"OnlineExamMaker Blog","description":"OnlineExamMaker","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onlineexammaker.com\/kb\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/8447ed5937ab8046fa68476e432b32b2","name":"Rebecca","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/onlineexammaker.com\/kb\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5f03edf06dd3745ea73e610a6d830a63?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5f03edf06dd3745ea73e610a6d830a63?s=96&r=g","caption":"Rebecca"},"url":"https:\/\/onlineexammaker.com\/kb\/author\/rebeccaoem\/"}]}},"_links":{"self":[{"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/posts\/55725"}],"collection":[{"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/comments?post=55725"}],"version-history":[{"count":1,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/posts\/55725\/revisions"}],"predecessor-version":[{"id":55741,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/posts\/55725\/revisions\/55741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/media\/48184"}],"wp:attachment":[{"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/media?parent=55725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/categories?post=55725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onlineexammaker.com\/kb\/wp-json\/wp\/v2\/tags?post=55725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}